philips lifeline customer service

Connect America Home is the first and only solution to integrate connected devices with a suite of tech-enabled remote care services and analyticsall supported by a 24/7 concierge call center. Whether youre looking for technical support, company policies, or simply the right number to call, were always happy to help. Wonderful service, prompt, efficient, and accurate. Lifeline offers three plans ranging from $29.95 to $58.95 per month. Having the following information available prior to calling can help expedite your request and hopefully shorten your call time. A Lifeline medical alert system can help you be there for the moments that matter. They responded as quickly as I would expect under the circumstances that I had used it. Have a non-critical service request? What do I need to use the cellular system? Humana offers at-risk senior members Philips Lifeline medical alert services, including AutoAlert, Lifelines proven fall detection technology, helping to support independent living. Their cellular in-home system costs $43.95 per month plus a $50 activation fee. Having the following information available prior to calling can help expedite your request and hopefully shorten your call time. Good To Know: AutoAlert was developed through thousands of hours of testing. If you or your loved one wants a little extra peace of mind, take a look at the following products. Who Its Best For: The Lifeline HomeSafe Standard is made for homebound seniors who decide against fall detection. Lifeline Cares brings together your Lifeline medical alert service with innovative tools designed to surround seniors with the right response, care, and services at the right time. Global distributor contacts Find detailed contact information to locate a distributor of Philips products in your region. In support of health systems and healthcare professionals, we have developed this resource center. Check out more recommendations from the SafeHome team: Youre probably familiar with the Philips family of products. Lifeline's in-home systems have a range of 500 feet. Frequently asked questions about online shop orders, If you are calling about the recall of the Philips sleep apnea and ventilator devices please visit our website at. It has handy wellness rating categories too, like Memory, Mobility, and Mood. I really like how the app automatically charts these ratings; you can easily see trends in your loved ones well-being. Customer Services Portal specially for healthcare professionals One digital platform for asset maintenance, reporting and managementanywhere, anytime. Prior to return, the purchaser calls Lifeline to obtain a return authorization and specific packaging instructions for the device designed to prevent damage and accidental activation in transit. Inquire with a Philips healthcare sales rep, Subscribe for regular news and updates from Philips, Find product documentation and instructions for use. Some documentation requires user account. Read about the compliance programs that guide our commitment to quality, innovation, leadership and integrity. Bay Alarm is a budget . https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4087103/, Google Play Store. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. Our easy-to-use medical alert systems let you summon any type of help whenever you need it, any time of day or night even if you cant speak*. Please call campaign management at 800-229-6417. The #1 claim is based on the number of subscribers. I like that the plug-in base system has a 30-hour battery in case of a power outage. Find detailed contact information to locate a distributor of Philips products in your region. Terms of Use| When you have a Lifeline medical alert system, Lifeline Cares connects a care circle of family and friends, so you can easily share important information and provide support. Support | Contact Us . These fees might be waived if youre a member of the military or AARP but in my opinion, nobody should have to pay these extra charges. Fill out the form to receive a call back or contact us: 855-681-5351 (Monday-Friday 8 a.m. to 8 p.m. EST and Saturday 9 a.m. to 6 p.m. EST) Zip Why More Families Choose Lifeline We can dispatch the right help for every situation at the press of a button from a neighbor, a loved one, or emergency services. Find out all about the options available for technical support and other forms of assistance. This website is using a security service to protect itself from online attacks. The #1 claim is based on the number of subscribers. Selected products Requires user account. Koninklijke Philips N.V., 2004 - 2023. But when it comes to reliability and advanced location detection, Lifeline is a top choice. How to Get a Medical Alert System for Free, Best Medical Alert Systems With Fall Detection, Landline connection costs $29.95 per month, Cellular connection costs $43.95 per month, Landline connection costs $44.95 per month, Cellular connection costs $58.95 per month, Mobile app to connect caregivers and family, Optional Lifeline Technician Installation fee: $99.00. North America-based 24/7/365 Response Centers, Supports over 140 languages via interpreter service, Charges an upfront installation fee for any device, with any method of installation. A highlight of the HomeSafe Base Standard is the buttons battery life which lasts for years. Button signal range may vary due to differing environmental factors. You can also e-mail aedsupport@philips.com. U.S. News 360 Reviews takes an unbiased approach to our recommendations. What do I do if I need to order parts? Our personal alert services give you fast, reliable access to a trained North America-based, Response Associate 24/7 at the push of a button. Find troubleshooting articles for any product and specifically for Sonicare toothbrushes, you can start the Warranty Exchange process. Sitemap| The wireless service is provided with the Lifeline service. When you place an order online, it can take up to 48 hours for the order to be processed. Visit your local customer care page for all product-related questions and online shop support. I will be reviewing the company's second most affordable medical alert plan (out of the four that they offer) comparing the positive and negative aspects. I was pretty excited to try out Lifeline medical alert systems because of this brand familiarity. Learn More, A pioneer in providing at-home and mobile alert systems. https://www.linkedin.com/pulse/industry-tips-its-hat-andrew-dibner-robert-flippo/. *, Easily form and activate a care circle of family and friends, Get meaningful insights and notifications about care, Manage your Lifeline service when and how you want. We are independently owned and the opinions expressed here are our own. Philips Lifeline customer service teams are professional, responsive, and available to help with the setup of your equipment. Please note that all salary figures are . Most importantly, Lifeline Cares is a way for you to be there for your aging loved one and your family, at any time. Company contacts Media contacts Complaint Type: Guarantee/Warranty Issues. Lifeline will auto-withdraw each month on your existing bill date. To order AED supplies, call 1-800-225-0230 and press option 1. Of course, it is always a good idea to ask customer service for any special offers, whether you see it on their website or not. How do I sign up for training/clinical education? Pro Tip: GoSafe2s audio beacon is a one-of-a-kind feature. Disclosure: We are a professional review site that receives compensation from some of the companies whose products we review. On the Go pendants are water-resistant and require adequate cellular coverage. Philips Lifeline is Canada's leading medical alarm service. When you use our links to buy products, we may earn a commission but that in no way affects our editorial independence. I further understand and agree that Philips Lifeline may utilize pre-recorded messages or contact me using autodialer technology. The pendant is returned in un-worn, like new condition*, in the original packaging, complete with all product literature and accessories (chargers, etc. The help button is also waterproof so you can keep it with you while in the shower or bath. This button can connect with the base station from a few hundred feet away. It was acquired in 2021 by Philips by Connect America, a North American healthcare company. These installation charges are something we simply dont see from other providers. All other requests. The systems vary widely in price, starting as low as $29.95 per month to $49.95 per month. 139.59.14.115 For the status of a part, please call Parts and Tech Support at 800-722-9377. The base unit, called the Communicator, uses the AT&T cellular network. To order an AED itself, call the same number (1-800-225-0230) and press option 2. Selected products Warranty: none. You are about to visit a Philips global content page. HomeSafe starts at $29.95 and goes up with add-ons and service changes. Also impressive is Lifelines use of Advanced GPS, or A-GPS, for especially fast location tracking. It was the brainchild of the late Dr. Andrew Dibner, a gerontology-focused professor at Boston University. At Lifeline, were here to support you. The Philips Lifeline Response Center operates 24/7, 365 days a year, and supports 140 languages via an interpreter service. Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox. A main benefit is that the primary caregiver can create a Care Circle of people for Lifeline to contact in case of emergency. FYI: If you arent happy with your Lifeline system, you can return it within 30 days for a refund on equipment and monitoring. Requires user account. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. Regardless of the type of medical alert system you purchase, youll be able to call for help from Lifelines 24/7/365 North America-based Response Centers. If you have your product at hand, please choose it's product group and category below. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein. Lifeline did not provide the necessary or correct . We are here to help! Contact us here. Our Customer Support Specialists can guide you through your options. 4. One thing you may like is that Lifeline offers free equipment for its systems. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. If you purchased it on www.accesswireless.com you will need to contact our handset supplier at AccessWirelessSales@q1w.net or call 407-856-2633 during their business hours, M-F 8am - 5:30pm EST. However, this cost is part of Lifelines installation fee. There are two options: self-installation costs $19.95, or a Philips technician can install the device for $99. Every situation is different and doesn't always require the fire department and ambulances showing up on your doorstep.We will work with you to create a response protocol that will meet your needs. aspects of the Philips Lifeline service, push your Personal Help Button. Finally, watch for an updated version of the medication dispenser, which Lifeline is currently developing. A Thought Leader in the Healthcare Technology space. All rights reserved. An enthusiastic worker with a desire to continuously learn new skill sets while contributing to the company's growth and success. (2015, Oct 1). Want to speak to a technical or sales representative via phone, or get a mailing address? Prices for at-home options vary based on whether you choose a landline or cellular-based connection, but the cellular option is more expensive. It includes a base station with a speaker and a waterproof button to wear around your wrist or neck. In short, Humana is leveraging Philips Lifeline's technology and monitoring system to help at-risk Medicare Advantage members and encourage timely interventions. Requires user account. Find all investor-related information inourInvestor Relations section. Philips Lifeline was the first to provide a medical alert service in North America (1974) and has remained the number one provicer with the largest subscriber base to this day.With Philips Lifeline you create your own response plan. For in-home coverage you can choose between landline and cellular units. Requires user account. Product documentation User guides and service manuals for the operation and care of your Philips software and products. Requires user account. Setup and delivery: no fee, easy self-installation. Prior to return, the purchaser calls Lifeline to obtain a return authorization and specific packaging instructions for the device designed prevent damage and accidental activation in-transit. However, youll get a longer range with most other brands. 111 Lawrence Street, Framingham, MA 01702. Where can I find my model number and slash code (Example: HX9352/10)? Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein. Mobile systems often cost extra, but are easier to set up and move. Customer Services Portal Have a non-critical service request? If you add fall detection, there is no need to press a button. It costs $29.99 per month and comes with an in-home communicator and wearable help button. 111 Lawrence Street, Framingham, MA 01702. *Determination at the sole discretion of Lifeline. Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox. If you need to swap your Lifeline medical alert system, please call 1-855-655-4405 as soon as possible to speak to a Lifeline Customer Support Specialist. VisitourCareerssite for a list of currentjobopportunities. You can email the site owner to let them know you were blocked. This rating is derived from our editorial team's research, hands-on product testing, and customer surveys. Submit it online 24/7 at our self-service portal. No, we will not send out verification. Mobile base unit No landline required Fall Detection (optional) * GPS location capabilities Pendant options available $39.99/month Get $4 off Monthly Monitoring Use promo code: DEAL2023 Shop now Medical Alert Plus Date of experience: January 19, 2023. If I give you a Site ID, can you tell me when I purchased? All rights reserved. A unique extra that Lifeline offers is its medication dispenser. Help is On the Way: Our Trained Care Specialist will dispatch the help you need; from a neighbor, family member, or emergency services, and will follow up to confirm that help has arrived. In support of health systems and healthcare professionals, we have developed this resource center. Payment is due upon receipt of the invoice. Visitour Supplierssitefor detailed information and partnering opportunities. If you have already swapped your 3G device for a 4G LTE one and activated your new system, then you are all set. Lifeline offers a 30-day, money-back guarantee and a one-year warranty on its products. 111 Lawrence Street, Framingham, MA 01702. If you subscribe to a plan, receive equipment, and are not satisfied with the way Lifeline works, the company asks you to call customer service for an exchange or replacement. Table of Contents hide. Medicare does not cover Lifeline or other medical alert systems, but if you have Medicare Advantage, your plan might cover a portion of the device. Lifeline Systems. Publications Read articles on latest trends and insights, best practices and clinical cases, application tips and more. Of course, Humana customers eligible for this service won't have to pay for Philip Lifeline's total cost, which starts at $29.95 per month.

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