gotrax scooter troubleshooting

While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. These codes will pop up over your console's display when there are issues within your electric scooter. Shop GoTrax G4 Commuting Electric Scooter w/ 25mi Max Operating Range & 20 Max Speed Black at Best Buy. After recharging test the Voltage of the battery pack to make sure it is at the proper Voltage. I also have a V1 and no issues. Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Easy fix but annoying. Edit : Ver: 1 purchased early June 2019 Not sure why all the downvotes. In all cases the company has been slow to respond. Troubleshoot common issues with your gotrax hoverboard with our handy guide. To power the headlight on or off, press the red button for 1 second while the scooter is powered on. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. Reattach the console/head unit by sliding it back into place. GOTRAX sent me a battery and a replacement handle bar. E1, E2, E3 - Remove the console and use a soft rag to clean the connector between the console and battery. When pushing the red button and holding for a few seconds (to power on) it actually adds resistance to the front tire. I kicked off the odometer began registering speed. If the scooter has indicator lights and they only turn on when the battery charger is plugged in that also indicates a defective battery pack. 2 - Handlebar Failure4 - Motor Signal Failure5 - Brake Lever Failure. Gotrax scooter not charging? There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. Yes Gotrax recommends 3-4 hours for charging time. A leading manufacturer of Electric Scooters, hoverboards and e-bikes. 0000007190 00000 n In removed the old handle bar and battery and installed new one. Make sure all connections are secure and there arent any exposed wires or noticeable burns. Short circuit charger and handlebar: Resolved by warranty.. New handlebar and charger sent in 1 week.. 2. ESn^;*43x"Ir~\+RCe&1OkX2G0Y=wIdiFS When you connect the charger to the hoverboard it will turn red to let you know it is charging. Theres a good chance that you are charging your scooter but not getting a charge because there is something wrong with your wiring harness. E10, E11, E12 - Contact GOTRAX Customer Support. In addition, I now have the old lithium ion battery I need to figure out how to dispose. First, plug in your charger and make sure that it works before continuing. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. All rights reserved. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Grab the new battery pack and ensure that your are installing the battery pack correctly. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Dont try to work around damaged partsthey can cause further damage to your scooter and possibly put you in danger. Sometimes the brake switch becomes defective and locks into the on position which makes the speed controller turn off the motor. In this video we take a look inside a GoTrax G2 Scooter. If the unit has a brake cable running to the hand brake, you will need to disconnect the line before proceeding. You can now turn your hoverboard back on.*. You feel the scooter lose power and your inertia throws you forward. Save my name, email, and website in this browser for the next time I comment. 2) You are using an outlet with a higher voltage than what is recommended for fast charging. Can't get the scooter to start. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. 0000001330 00000 n If you find any damage, replace it immediately. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. Front wheel cover scraping wheel - easy fix but annoying. Remove the footplate to access the batteries and wiring harness and visually inspect every connector to make sure it is attached. It goes fast and I can go up big hills . Next, check to see if there is any damage to either end of your scooters charging cable. To determine whether either of these is true, unplug all of your devices from power and try charging them again. *You may need to perform a recalibration up to three times to fix your issue. Always be sure to consult the . Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. GoTrax G2 Scooter E3 Error Troubleshooting - Part 1 - YouTube Scooters, tricycles, and other battery-powered vehicles are a great way to exercise and enjoy outdoor fun on a budget. The Compact 25v.2 Battery and 150 Watt electric motor powers the GKS for up to 7.5 miles per charge. If that doesn't work, email support. Check Out Our Guide! It usually happens when you turn on the ignition and the scooter moves without you pressing on the throttle. If pushing to start does not help then double check the scooter to make certain that the key or power switch is in the on position. 2 Scooter are completely unusable.Which is now costing us additional money as it was the primary method to get to work. You can recalibrate your Gotrax hoverboard by following the instructions above. Either way this scooter is unridable now.. luckily it was just supplementing me instead of using a bicycle. They did not respond for 3 days, then said I was outside of the 30 days window which was untrue based on when I filed my request but true based on when they responded. After rare 'F' rating from BBB, electric scooter company GoTrax responds 3. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. Watch out world! Shop safe on GOTRAX Official website. Thus can not charge scooter. 110 0 obj <> endobj xref We'll go through each electric scooter and the error codes that occur. Error Codes These codes will pop up over your console's display when there are issues within your electric scooter. Hold down the power button for 10 seconds. If the unit has the handbrake, now is the time to reinstall the brake line to the hand brake. Scary at first. GoTrax G4 Commuting Electric Scooter w/ 25mi Max Operating Range & 20 This Tuesday I have a brand new scooter coming that was $1400 so hopefully I can kiss these issues goodbye. It is not managed by iFixit staff. Learn more about your GOTRAX from full overviews and specs to troubleshooting. If only one device doesnt charge when plugged into a wall outlet, it could be an issue with that specific device or with its battery. Yes, you read that right. Not much help really. So far I've got about 60 miles on it. GoTrax V2 Not Working : r/ElectricScooters - reddit.com Im wondering about the race to the bottom, where companies start cutting corners on the low end to stay competitive. Looking For The Best Lock For An Electric Scooter? They can be reached at gotrax.com TROUBLESHOOTING This scooter is covered by a 90-day manufacturer's warranty that covers You may want to check your fuse box to see if any fuses are blown. GoTrax - GMAX Electric Scooter. Gotrax GXL Scooter Battery Pack Replacement - iFixit Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. Contact: kevin@ocproscooters.com or text: 714-420-1311. I was super encouraged as the handle bar looks a little different from the original version I received, better. So, 3 hours for 4 bars = 45 mins of charging time per bar. I didn't realize my tires were about half the recommended psi. We show a quick view of removing the console, console disassembly as well as troubleshooting the signals to the Console control board from the Throttle Hall Sensor. Please Note, some electric scooters share error codes. Back wheel cover scraping tire. When GOTRAX GXL V2 display is blacked out you can release Power Key. The difference is, these are much more fun! Electric scooters are the folding, stand-up variety - a grown-up version of the kick scooters you may have used as a kid. Gotrax Gks Electric Scooter : Target IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Then plug your charger cable into both ends and leave it overnight. If you can not grip the top with your fingers use a pair of pliers to assist you. (If you see an issue, please stop and consult a technician before proceeding.). This scooter is giving a E3 Error code and the manual simply states to replace the console. Power on your scooter and take it for a test drive. Though I realize the limits of a $250 scooter I am researching a longer range one for my commute to work. This issue is new and is being looked at now.. {k-m3gKjx The problem with your Gotrax scooter may be a loose connection or a dirty charging port. Home. Has expected us to be scooter technicians to diagnose the problems. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. 30-day money back and manufacturing warranty.Please don't hesitate to contact us if you have any problems. A revolution is on the way - and Electric Scooters are leading it! The console on the scooter displays speed in MPH, battery life, and headlight. In the next video we will show the complete repair, reassembly and testing. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. Range: 4 miles (est) Max. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Of course, with any new or growing technology there are often hiccups along the way. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. Hold down the power button for 10 seconds. Returned the v2 and are now trying a m360 instead /crosses fingers. Include an image for extra impact. Include an image for extra impact. EDIT 3/31/21: GoTrax has fixed our issue and have replaced the faulty scooter. Please Note, some electric scooters share error codes. Looks like spring issue. Easy Fix but time consuming. It is possible to check the voltage of your battery using a voltmeter. Fix stuck GOTRAX GXL V2. 0000000016 00000 n Aug 15, 2020 PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. 0000256654 00000 n Check the lights, the brakes, and all the features, and make sure they are all working properly. When the scooter is powered on, press the power button 3 times to switch the speed unit display. E03 - Change speed settings or gear. GOTRAX GXL-V2 ELECTRIC SCOOTER User Manual - Manuals+ I continue to struggle with GOTRAX's customer support team. Visit the Gotrax . I've had mine for almost two weeks now, and have not experienced these issues. Gotrax XR Elite Electric Scooter, 18.6 Miles Long-range Battery, Powerful 300W Motor Up to 15.5 MPH, 8.5" Pneumatic Tires, UL Certified Adults Electric Commuter Scooter 1,360 $52999$629.99 Join Prime to buy this item at $445.19 FREE delivery Thu, Feb 16 Small Business More Buying Choices $369.11 (4 used & new offers) Take care of your ride so it can take care of you. Bolts provided are rusted - poor quality control. Do you think most of the lower-priced scooters are having these problems? Scooter is in the dumpster. This is telling you the charger is working. Search General questions or product specific choose what you're looking for from our awesome drop down menu. In my case, when I got a new Gotrax scooter, it did work fine in the beginning. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. (Be sure to follow local laws and regulations when disposing lithium ion batteries), While the battery is out, it is a great time to check the connections at the bottom of the tiller. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty period. The scooter is barely accerlating (I can only get it up to 7 or 8 mph on a flat surface and not over 3mph on even . Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. Beeping can also indicate uneven pressure on the hoverboard sensors. This is an internal issue and the bike should be sent back for repair. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Mobility Scooter Battery Losing Power Uphill Fixed, How To Fix Hoverboard Battery Not Charging, Mobility Scooter Beeping And Not Moving-An Ultimate Guide, Function of the Bold Button on Cuisinart Coffee Maker-Know Everything, Can You Plug A Coffee Maker Into A Power Strip-Answered, What Happens If You Put Milk In A Coffee Maker-Truth Revealed, New AC Compressor not Turning ON- Super Quick Fixes, Should AC Drip Water Outside? This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Tip: Try to lift as straight as possible out of the tiller. Troubleshoot common issues with your gotrax hoverboard with our handy guide. Fortunately, if you have a few tools and spare parts lying around your garage, you can put together your own scooter with ease saving money as well as adding some fun to family time. GOTRAX - F5 Electric Bike. It's a 36V 6 Ah battery that offers higher performance. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Turn the key or power switch on and engage the throttle all of the way. When you plug your charger into the wall, the indicator light will turn green. Gotrax GLX V2 Folding Issues | Fix for Opening or Locking Issues I try and ride economical to maximize range and durability. Disconnect brake cable (Handbrake Edition Only), Reconnect the brake line (Handbrake Edition). Using the 4mm Allen wrench, remove the two screws and locking hook that are used to secure console to the tiller. Sometimes due to old age an electric scooters battery pack will need to be recharged before the scooter can be tested or operated. Recommended rider age . If you cant find any blown fuses, its possible that your charger is malfunctioning or your scooter is defective. If there is, youll need to buy another one and replace it. My GoTrax (about 5 months old) started acting weird today. This is a few specific actions that act as a reset for your board and can fix many common issues. . Its possible that you got a defective battery. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). You can get it started again if you press the button so it's probably not a power issue. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Store the screws and hook in a safe location for later use. 0000009925 00000 n I was disappointed with the v2 we received, which is a shame since it really was a fun scooter. Kick stand wobbly. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. If you find yourself in this situation, follow these steps and your Gotrax will charge up just like new! 0 - Normal StatusE02 - BrakeE03 - Power Assist sensor failureE06 - Cell Under VoltageE07 - Motor FailureE08 - Handlebar FailureE09 - Controller FailureE10 - Communication reception failureE11 - Communication sending failureE12 - BMS Communication failureE13 - Headlight failure. Did you find it helpful? 0000002509 00000 n While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. They cannot show error codes. The odometer illumination was bright. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. GoTrax GKS: Specs. If the wheel spins only when the battery charger is plugged into the scooter then the . 0000002873 00000 n Test The Battery Pack On A Scooter That Runs. Install the locking hook and the two screws into the head unit. But, as soon as it worked for quite some time, it started showing various problems. Gotrax Apex Pro Commuting Electric Scooter - Black : Target Apr 15, 2021 Even if you've just ridden it, the battery may not be sufficiently charged. This scooter is giving a E3 Error code and the manual simply states to replace the console.

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