clipper pending passes

"It's overwhelmed our ability to process the applications." After the end of the sales window, be prepared to pay your fares with cash value. Load a Clipper card onto your phone and pay with Apple Pay or Google Pay. When you first set up automatic reloading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. You will still need to use your plastic Clipper card for this. You can use cash value on all transit systems that accept Clipper. The money is still missing. Check out our virtual tour of the Victoria Clipper V! Dumbarton Express. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. What is the maximum amount of cash value I can load on my Clipper card? Yes, both vessels offer a gift shop with a wide array of fun and unique Pacific Northwest apparel including t-shirts, sweatshirts, hats and beanies as well as stickers and postcards. Get Morning Report and other email newsletters. No, every rider needs their own card or device (phone or watch) to pay for fares. Can two people use the same card at the same time? Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. Enhanced Driver License or an Enhanced ID Card (EDL/ID) applicable to, An original or copy of his or her birth certificate. Am I reloading this wrong online? If you purchase value for your plastic Clipper card online or by phone, it wont be available immediately. If you need a new Clipper card, save $3 dollars and use Clipper with Apple Pay and Google Pay on your phone or Apple Watch. I loaded value online, but when I tried to use my card, it wasnt there. Select an amount of cash value or transit pass you want to load, and indicate you want to Auto-Reload this value. A: You made me laugh, thanks! Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.- 4 p.m. custserv@clippercard.com. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. Monthly passes are for a specific calendar month and must be loaded to your card before the pass expiration date. Should you want to change your booking in any capacity, a $15 USD fee will be charged. For iPhones, theantenna is in the top third of the phone. I recently registered my card but for some reason my card is 'still pending' and tomorrow is going to be the 5th day. A little work up front helps you save money. I loaded value online, but when I tried to use my card, it wasnt there. As of October 2022, new plastic Clipper cards are in limited supply at SFO station due to global supply chain issues. If you are setting up Auto-Reload for a transit pass for the first time, Clipper will charge your credit card or bank accountbeforemaking the pass available for you to pick up. Q&A: Highway 101 express lanes opened Friday. All rights reserved. Make sure you always have a current email address on file. When loading cash value (between $20 and $255) and/or passes, you will be asked if you want to set up Auto-Reload. All stations have Clipper vending machines, except SFO where only paper tickets are sold as of October 2022. Guests traveling on our San Juan ClipperSeattle whale watching tours do not need to present identification other than a boarding pass. This page includes balance protection, online accounts, and card cancellation. If you set up Auto-Reload for cash value, when your balance falls below $10, Clipper will automatically reload you card when you pay your next fare. While Clipper is used to pay for BART, it is not a BART product. When you board or tag on, you are charged the maximum fare, and when you tag off, the difference between the maximum fare and the fare you should pay is credited to your card. ENTERING THE UNITED STATES: US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. You may also bring other food onboard, but no outside alcohol may be consumed onboard. Learn more about our Victoria Clipper V on our vessel information page or take a virtual tour of the vessel. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Enjoy the convenience of booking the entire trip all at once. Before leaving for your trip, contact your local carrier for information on call pricing, text messaging and internet usage. Select your Clipper card and then choose an amount to add to your Clipper card, then select 'Add.' Limited-use tickets are not available on phones. To make a bicycle reservation in advance, please call our call center or reach out via email on our Contact Us form. 4 yr. ago. Season Tickets. STANDARD Fares Round-Trip only: Standard fares are fully refundable for cancellations received 2 or more days prior to travel, non-refundable within 48 hours of travel date. Who CANNOT use Clipper on iPhone or Android phones for fare payment? The most you can load online at any one time is $255. Had to call a couple of weeks ago, and got a live person really quickly. This page includes How RTC cards work, accessible information, and using Clipper equipment. BART fares are set with a mileage-based formula, therefore time-based passes (e.g., weekly or monthly) are not available. Please note that the voucher is not valid for seeing a specific whale species and is also not valid for a cash back exchange. If you hear three beeps, you do not have sufficient value and need to add more value to your Clipper card. Your session is about to expire due to inactivity. You will only need a valid passport (or other valid travel document, see below) to enter Canada. We will send an email to confirm that you have updated information in your account. Can I set up Auto-Reload for cash value and a pass? What happens if my transit benefit order will exceed the $300 cash balance limit? The extent to which you can use your card and the fees that apply depend on your credit card company and bank. You can get an adult Clipper card and load cash value (accepted by all Bay Area transit agencies) at the BART San Francisco International Airport station in the International Terminal. We do not accept cash, checks or debit cards requiring a PIN. Every rider needs their own digital card (multiple cards can be added toa phone's digital wallet). NOTE: checked luggage will be checked in and paid for (Credit Card ONLY, Cash is NOT accepted) at the FRS Clipper terminal on your day of travel. Choose to stay logged in or to log out. You can set up automatic reloading when you initially order a card and load value online. You can use our automated phone service 24/7 to check balances and pass expiration dates. This page includes how to tag, card issues, and visitor info. In person at the AC Transit Customer Service Center. If you already have a card, you can choose to set up Auto-Reload when you load value online. Health, Security and Passport checks are done at the ticket counter for all Seattle Victoria passengers. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. We work with a highly-vetted portfolio of outstanding hotel partners to offer you great deals on overnight stays. If you do not receive your transit benefit value by the first day of the benefit month, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). See the, To add a card to your Android phone, open Google Pay and click the + sign. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. When you first set up automatic loading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. For more information, please see our If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value. Once you do that, it will show up in your account. Clipper is a regional transit card that can be used on all transit in the Bay Area. Clipper on VTA EZFare VTA's EZfare app has been replaced by the Bay Area's regional transit fare payment app, Clipper. If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. Please call 800-888-2535 or submit your request via our contact us page. Upon arrival in Seattle, you will pass through U.S. Customs to verify any purchases made on the trip. Your value will be available immediately if you add value to a card in Apple Wallet or Google Wallet, whether you are adding the value through the Clipper app or in your wallet. Phone. Key Clipper information translated to Chinese. How do I set up and use a Clipper card on my phone? After your second tag, the card reader will display a message that your initial tag was refunded. Embarcadero BART/Muni Station Concourse Monday-Friday, 8 a.m.-5 p.m. Saturdays: Temporarily Closed. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. The new Clipper Card App, was recently released to the iPhone over the previous weekend of April 16 2021 and released to Google Play in May 2021 If a user transfers their physical card (Including EasyPasses) to their digital one, the physical card is automatically turned off. When does the new 31-day pass become active? It currently shows I have the amount in the pending passes area but shows I have it in cash value. No input is required. We will send an email to confirm that you have updated information in your account. Clipper is an all-in-one transit card that keeps track of any passes, and value that you load onto it, while applying all applicable fares, discounts and transfer rules. As part of our Whale Watching Guarantee, if you dont see whales on your San Juan Clipper whale watching trip, you will receive a voucher for another trip on us. Answer: If you are referring to a cash balance, then per Jon Guan's answer (and the Clipper FAQ), no it does not expire. No, there is no smoking or vaping onboard the Victoria Clipper V or San Juan Clipper. Opens in new window. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. You are required to process through U.S. Customs & Border Protection Immigration processing before boarding any departure from Victoria. We also offer special discounts for children and military personnel. Focusing on the Pacific Northwest, we've curated the best hotels and tours to help you explore the region we call home. Comfort VIP Best of the best seats in Comfort Class! PLEASE NOTE: Clippers terminals and the Victoria Clipper vessel are cashless, meaning purchases must be made with Visa, MasterCard, American Express or Discover Card. TDD/TTY: 711 or 800.735.2929. Economy Panoramic Upgraded window seats in Economy Class. Log in to your Cilpper account with the email address we have on file and provide an updated email address. While Clipper processes your cancellation request immediately, there is a slight delay in this information reaching card readers. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929 for help. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Add Clipper to your phone before you take-off! Online, I can only see our last three months of transactions, and Im sure all $100 didnt go into two cable car rides and one bus trip. Our departure times between Seattle and Victoria vary seasonally. For all cards (plastic and cards on your phone) with BART HVD, value will be available in the normal reload time frame. The discount is even greater if you add multiple nights! Discounts; Where to Use; Follow. Only registered Clipper cards are eligible for refunds. Choose an Option to Begin Planning Your Trip. After we collect payment, we will send you an email confirming this. County Connection. When you set up Auto-Reload or load value to your card online or by phone, you have 6 months from the order date to tag your card to a Clipper reader to load cash value and 31-day passes. Please note that The Hub is permanently closed. In addition to receiving great hotel rates, you also benefit from a special discounted ferry fare if you add a hotel to your booking. The correct fare will be automatically deducted and tickets with remaining value will be returned. Key Clipper information translated to Spanish. The bow of the vessel is also opened up when we are stopped to observe whales and sealife. Clipper is a regional transit card that can be used on all transit in the Bay Area. All discounts are set up in advance through Clipper. #16 of 92 Boat Tours & Water Sports in Seattle. . Luggage can be stored year-round (10am 5pm) at the Victoria Clipper (for $15.00 CAD per bag Credit Card ONLY Cast NOT accepted) while you explore in and around the city. In Victoria, very limited daily pay parking is available at the terminal and overnight pay parking is available at the Hotel Grand Pacific, which is about a block from the terminal. Most cell phones work just fine in Victoria, but some cell phone carriers charge additional fees for roaming and data without a Canadian or international phone plan. The Victoria Clipper V vessel is a passenger-only ferry. Tie-downs are located at the front of the vessel on both the left and right side and at the back of the ship on the left side. Key Clipper information translated to Spanish. When traveling between Canada and the United States, it will be necessary to pass through Customs and Border Protection at the border. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. 877.878.8883. Discounts; Where to Use; Locations . When traveling between the United States and Canada it will be necessary to pass through Customs and Passport Control on either leg of the trip. If you are using a Clipper card (both with plastic card or on your iOS or Android smart device): When you get to the fare gate, you simply need to tag and go to pay for your ride. The RTC Clipper card is a version of Clipper created for passengers under 65with qualifying disabilities to provide 62.5% off. What happened to my order? All FRS Clipper employees and crew are fully vaccinated against COVID-19. The Clipper call center is open Monday through Friday, 7 a.m. to 7 p.m., Saturday 7 a.m. to 4 p.m. You may experience longer than normal wait times. Once you set up Auto-Reload, we need to confirm your payment method is valid. The "A" Fast Pass isavailable on the Clipper card and is valid for a calendar month and lets you take unlimited rides on SFMTA/Muni vehicles and BARTbetween the Embarcadero station to Balboa Park station in San Francisco. If you are a booked guest, you can quickly change or confirm your San Juan Clipper seats by visiting our seat selection portal. Select Clipper card and follow the instructions to add a card and load value. If you purchase value for your Clipper card online or over the phone, it wont be available immediately. Credit card charges are processed immediately. Applicants will need to bring documentation verifying age eligibility (for example: drivers license, photo ID card or birth certificate). Need help planning your trip? This page includes debit cards and refunds. Account Management. Q: Im taking VTA, and *ding*: you are down to less than $1 on your Clipper card. You are allowed to check up to two pieces of luggage on the Victoria Clipper fast ferry at the cost of $20.00 USD / $25.00 CAD (Credit Card ONLY, Cash NOT accepted) per checked bag per leg of travel. New to Clipper? If you are using a BART paper ticket: When you get to the fare gate, insert your ticketand it will be returned to you. Clipper automatically checks for a valid pass. Huh? LOOP, by contrast, prevents execution of statements within a DO WHILE based on an intermediate . You can get BART HVD tickets only by setting up Auto-Reload or purchasing them through your transit benefit program. U.S. Immigration/Passport Control will start processing passengers at least one hour before departure. Fares are based on distance traveled. Keep your phone handy in case an inspector asks to see your fare. What's the difference between cash value and BART high-value discount (HVD) tickets? 213-204-2900. My wife tried to the use the card lately since ac just started charging but they told her it didnt no have enough. Call (877) 878-8883 to order from a Customer Service Representative. Please allow ample time in your schedule to check in required luggage. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. Call Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursement of any cash fares you feel have been mistakenly charged to your card. To pay for your trip, tag your Clipper card or Clipper mobile on the ticket readers inside Muni buses and at Muni Metro fare gates. For the quickest response, please use our Contact Us page to submit your request or call our Reservations team at 800-888-2535. We do allow walk-up day-of guests to purchase tickets if space allows. There is a 50 cent surcharge per trip for paper tickets. We will automatically send a declined payment notice to the email address in your Clipper account. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. For your guests traveling to Canada, please read our ID and Requirements page carefully before booking travel. Otherwise, you will be logged out automatically. Be sure to call your bank and credit card companies before departing to avoid any surprise charges and to inform them of your travel plans to prevent your card from being deactivated. Youth 5-18 years old get 50% off with a youth Clipper card. Hold your iPhone, Apple Watch, or Android phone near the round Clipper reader on our fare gatesuntil you get an "OK" message on the fare gate. Most card readers are updated within a day, but please allow up to 5 days for readers on buses and Muni light-rail trains to be updated. All the orders placed on a given day are distributed that night through the Clipper system to built-in devices like fare gates, Clipper readers on train platforms and at ferry terminals, as well as to servers at bus yards. The correct fare will be automatically deducted. When I tag my card, what do the beeps and lights mean? As others have answered, you can put a monthly pass for the current or upcoming month on your Clipper card, depending on the transportation system. Thats why we say to allow a few extra days if you are picking up your value on a bus. You may also call us at 1 (800) 888-2535 (7am 7pm PT, Mon-Fri) and a reservations agent will return your call to assist you as soon as possible. Call our Clipper Pacific Northwest travel experts at 800-888-2535 between 7am-7pm PDT (Mon-Fri). When will I be charged for my Auto-Reload value? Choose to stay logged in or to log out. For example, if you have an AC Transit 31-day pass that expires on May 12, the new pass will not become active until the first time the card is tagged AFTER May 12. I was charged the wrong fare. and our There are three seating classes on the Victoria Clipper ferry. You can load a Monthly Pass on your card, as well as cash value for Single Rides or a Day Pass. If your Clipper card on your phone does not work, please contact Clipper Customer Service at 877-878-8883.

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