what is a junior ticket ticketek

Your membership number is your account ID and can be found at the top of your membership card or the bottom of an email from AFL Membership. Your barcode will be on the first page that opens (the homepage). Mobile Ticket Delivery can be selected via ticketek.co.nz when accessing from either a PC or smart phone, or ordered through the call centre. We endeavour to deliver tickets within New Zealand in 7-10 working days in accordance with New Zealand Post guidelines. To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. You can also opt for Mobile Ticket delivery when purchasing tickets via the Ticketek Call Centre or at any Agency or Box Office by informing the operator or agent. To access General Admission seating, members can either scan their membership card upon entry or scan the ticket loaded on the AFL Membership app. The Ticketek accessible bookings team is available Monday Saturday (not available Sunday), 9:00 AM 5:00 PM, and forms should be completed as early as possible and at least 24 hours prior to the event. No, you may only request a refund on your Refundable tickets if your circumstances meet the list of approved reasons. ezyTicket - your ticket is emailed to you in PDF format. Where can I get more information about privacy for Friend Spotter? Some events may have a Family ticket which includes 1 Adult and 1 Junior. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event. Enter the required information in the fields provided. These tickets will be cancelled and reissued in the name of the new ticket owner. In addition, Apple's Passbook is time and location based, so provided you haven't disabled the feature (in Settings or back of the event pass), tickets added will automatically open and show on the iPhone lock screen when you are within a radius of the venue and event time, making entry into an event with a mobile ticket even quicker and easier. Please note there maybe no replacement for General Admission tickets. The Ticketek App connects you to thousands of live events and experiences across concerts, sport, comedy, theatre, arts and exhibitions. The Mobile Tickets that you have purchased will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. For example, if the ticket limit for an event is ten tickets then you could buy two and reserve eight, buy four and reserve six and so on. The MCG does apply an additional transaction fee. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html, https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405, https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf, https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm. How do I subscribe to receive My Ticketek emails and/or SMS? Change of mind is not an approved reason. They must present the relevant concession documentation at point of purchase and upon entry to the ground. Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping. An Ed Sheeran fan shared a screenshot of their Ticketek message. Also, you will need to enter the relevant card's corresponding CVC security code before submitting payment. No, Ticketek Gift Vouchers are not reloadable. They will be assigned the next two seats along (next to Invitee A). Discover New Events. How do I redeem my Ticketek Gift Voucher? I am having trouble logging in and cannot retrieve my password using the forgotten password facility? You can redeem your Ticketek Gift Voucher online through ticketek.co.nz, through Ticketek's mobile site and mobile apps, or over the phone through the Ticketek Call Centre. Hello fresh has an offer on Ticketek, which is a scam don't click it . Make sure the backlight on your phone is set nice and bright. This is the default selection and lets the website choose the tickets which are currently the best available in any price category. Please refer to Ticketek's. The only ticket gate open and working was the MCC stand, where swarms of people were forced to queue for paper tickets. Yes - you can forward one or all of your tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). Members who renew after this date may not receive their cards prior to the start of the season as it can take up to five weeks to produce and deliver a membership card. When you visit ticketek.co.nz you will now have a completely personalised experience with tailored content appearing based on your location and genre preferences. Don't forget to bring your ezyTicket to the event. How do I unsubscribe from My Ticketek emails? For location services: Settings -> Privacy -> Location Services, for notifications: Settings -> Notifications. Change My Location Can I use a device larger than a mobile phone (e.g. How do I make a wheelchair or Accessible Seating booking? Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia Socceroos v Ecuador tickets Venue: CommBank Stadium, Parramatta, NSW Date: Fri 24 Mar 2023 OR How to buy accessible tickets PRE-SALE Fri 3 Mar, 9am* PRE-SALE Fri 3 Mar, 4pm* On sale to public Mon 6 Mar, 9am My address has changed. Ticketek has also been an active participant in various government forums relating to ticket scalping and has also over the years worked closely with Live Performance Australia on this issue. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. Where possible, we approach eBay, via its VERO program, to have copyright infringing listings removed from its site. Ticketek Australia | Official Tickets for Sport, Concerts, Theatre . In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly. Check you can log in and have your passwords ready. If an error on your behalf results in Ticketek reprocessing the ticket transaction at your request, Ticketek may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to Ticketek by a third party. No, only Mobile Tickets can be added into your Passbook. You can only save the details of one credit or debit card to your My Ticketek account at any one time, so if you choose to save newly entered card details they will override any previously saved card details. Proof of purchase may be required for any refund or exchange. % We recommend you choose Ticketek's ezyTicket (where available) or Venue/Pre-Paid Collection Outlet. chevron_left. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. If the number you have entered is definitely correct, it may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones). Your barcode to access tickets is generated upon your renewal. Your unique Voucher ID can be found on the front of all Ticketek Gift Vouchers. Event promoters decide whether or how to offer concessions and children's tickets, and certain venues are affected by alcohol licensing laws so minors can not attend. No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. When tickets are no longer available the event will be displayed as Allocation Exhausted.". On any smart phone, go to ticketek.co.nz in your mobile browser to view the mobile site. In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. The email may have been filtered by a spam filter. Some events have more than one price type. My tickets have not arrived after a reasonable amount of time, what do I do? to collect tickets. On arrival, simply present your mobile ticket for scanning to gain entry as usual. Mobile Tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 132 849 ahead of the event day to do this. A complete list can be viewed in our Refundable Tickets Terms and Conditions of Sale here. Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning. 3 0 obj Sign In is displayed at the top of the 'My Events' section. Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. If you are purchasing for an event that requires payment by a particular type of credit or debit card, and your saved card type is different, you will not get the option to use your saved card for that particular Ticketek purchase. We also regularly monitor our ticketing system for suspicious transactions. If I received an invite, does Ticketek store my contact details? Invitee A changes their mind and does not proceed with their purchase. Who is entitled to a concession or child ticket? You may also wish to consider taking out a relevant insurance policy to . %PDF-1.5 Can I use my existing Ticketek Gift Voucher to purchase another Ticketek Gift Voucher? When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? Will I be required to pay to reserve a seat? No, you can continue to use your mobile ticket. Once you have logged in, update your information. Can I change to Refundable tickets after I've bought my tickets? We sell tickets on a "next best available" seating system. You will need to provide some form of ID so that staff can access your Ticketek account details. The term including when used in these Terms and Conditions is not a term of limitation. <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S>> Can I purchase tickets through the mobile site? Once you renew/join as an AFL Member, your club of choice will be notified and they will send your merchandise pack. If an event is cancelled, you do not need to apply for a refund as we will automatically attempt to process a refund back to the original payment method used to purchase the ticket. Invitee A starts purchasing two seats from hold. You can opt-into Friend Spotter during the purchase pipeline, on both the Ticketek website and mobile site. Ticketek may not replace tickets where seating is unallocated (general admission tickets); You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. Ticketek's ticketing system is able to set/limit the number of tickets individuals can purchase to an event at the request of an event organiser. Is there anything special I need to do when I get to the venue to scan my mobile? stream If you arrive late, you may not be admitted until a suitable break in the event. If your question has not been answered in any of the FAQs above, please complete the Ticketek Online. To opt in, you simply need to authorise Ticketek to access your Facebook friend details and agree to share your seat details with your friends. Yes, all events that Ticketek ticket for can be found on the mobile site. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Once you have updated your details click on, Tick the boxes to select the communications you would like to receive, Enter each of your known My Ticketek Sign Ins and click, If this succeeds for your Sign In, please use that Sign In name to access My Ticketek, If you're unable to find a My Ticketek sign in please. What is the policy regarding juniors accessing tickets at the MCG and Marvel Stadium? Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller). Check your billing and account details. Selling tickets or offering tickets for sale for above their face value via auction sites or any other unauthorised means is in breach of Ticketek's Terms and Conditions. There was a spelling mistake in the email address entered. If you are purchasing multiple tickets in the one transaction, you can elect to enter all of the mobile numbers of your friends to have the tickets sent directly to their phones, or choose to have all of the tickets sent to you to then forward to friends at a later time. How will I know when my content is personalised? This will also save your preferences so 'My Events' contains content relevant to your preferences on your next visit. From time to time we issue statements using for example our Facebook page warning customers not to buy tickets from unauthorised resellers. you have requested 4 tickets yet there are no more than 3 seats next to each other in the venue, or all the tickets that were available have been selected by customers ahead of you and they are in the process of completing their transaction. Unless otherwise provided under the Refundable Tickets Terms and Conditions of Sale (if applicable): Admission to an event is subject to the Sellers Terms. My AFL Membership card has not yet arrived, what should I do? What happens if I purchase multiple tickets and haven't received them all? Their barcode will then be on their homepage. Mobile tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 0800 842 538 ahead of the event day to do so. This is just another way of conveniently storing and viewing your mobile tickets. n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. Will credit card pre-fill function work on Ticketek's mobile site and mobile apps? What is my online AFL Membership account? No, for the first release, the app will only be an iPhone app. You can view the value on your Ticketek Gift Voucher when you enter your Voucher ID on the payment page. The website will still select the best available within the section you have chosen, You can only select on price category at this stage. My Ticketek; Gift Vouchers; You can find information on how to access your Mobile Membership through the AFL Live App here. Please see the links below from both Ticketek (MCG) and Ticketmaster (Marvel Stadium) regarding their mobile ticketing processes. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. I have a saved the details of my credit or debit card, but I am not getting the option to use it to pay for my tickets? When purchasing tickets for a particular event you may be limited to a specified number of tickets. I'm having trouble purchasing tickets from Ticketek/Ticketmaster - where can I find help? You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. Some States have specific legislation in place to manage the sale of tickets in certain circumstances. By clicking this link, a web page will be displayed containing your ticket. If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. In particular, the following form part of the Sellers terms unless otherwise specified: SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties. Please read the "What If My Tickets Are Lost or Stolen" and "What if my tickets do not arrive" questions in the Top FAQs section. The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. In some cases, you will only be able to purchase one set of tickets to a popular event to ensure equitable distribution of tickets to the general public. If you are using the Ticketek iPhone app, the mobile tickets will also be automatically stored in your Ticket Wallet when you are logged into your My Ticketek account. We will be in contact with you within two business days of receipt of this information. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. The tickets I am purchasing cost less than the value on my Ticketek Gift Voucher, what happens to the remaining value? Ticketek Agencies) Collector Tickets will be posted no later than one (1) month prior to the event, depending on your date of purchase Collector Tickets will be dispatched via AusPost on behalf of Live Nation Australasia If you have not received your Collector Ticket, or lost your ticket once <> Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. Patrons holding one of the following cards are eligible to purchase a ticket at the concession rate; When you are purchasing multiple Mobile Tickets, you can opt to have them all sent to your phone or have each ticket sent to a separate mobile number. On some occasions seats are released closer to the event. The Ticketmaster accessible bookings team is available 9:00 AM 5:00 PM AEST 7 days a week and forms should be completed as early as possible and at least 24 hours prior to the event. If you experience any difficulties purchasing tickets online which are not answered in these FAQs, please contact us. Some events, however, may have a ticket limit applied; you would have been informed of this on the event page, Each event will have different delivery options, however where available, we recommend choosing ezyTicket or Ticketek Mobile Ticket (see below for details). Can I use more than one Ticketek Gift Voucher in the same transaction? My Ticketek Gift Voucher has no Voucher ID? Browse through the seven featured genres by clicking on the tabs near the top of the, When you see an event that interests you, click on either image or title to visit the page dedicated to that event, If you're interested in a VIP experience, either corporate or as an individual, select. What happens if I lose/change my phone or accidentally delete my Mobile Ticket? If your location is not recognised, National content will be displayed. How does Ticketek remember my preferences when I return? If you can't attend an event for legitimate reasons and want to sell your ticket via an online auction site, Ticketek will not object to your sale as long as the selling/offer price is no more than the face value of the ticket. Your ultimate 2023 access | AFL Membership AFL Memberships for the 2023 Toyota AFL Premiership Season are on-sale now. For example, Queensland has the Major Sports Facilities Act 2001 and Victoria has the Major Sporting Events Act 2009. Can I buy tickets from unauthorised sellers such as online auction sites like eBay? Restricted view refers to those seats which may have objects which limit the line of sight, When you're happy your selection is correct, click the Go To Payment button. Please be aware your membership number will never change throughout your years of membership. What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? I ordered a digital download, CD and/or DVD with my ticket purchase, how do I receive this? Why does Ticketek want to access my Facebook details? Once you've found the event you want to go to, visit the event page to read all the information about the event and any special Terms And Conditions which may apply, then. Members who renew their membership prior to January 29th will receive their cards in February before the season starts. 4. How do I add my mobile tickets to the Ticket Wallet? Find out more about. The app is built for the iPhone, although it will run on an iPad at iPhone resolution. You must allow adequate time for collection or delivery of tickets. How do I check the balance of my Gift Voucher? The mobile number provided will be sent your mobile ticket/s 8. Yes, the option to use your saved credit or debit card or to save the details of a new credit or debit card while making a Ticketek purchase will be available on all online purchase platforms, including Ticketek's mobile site and mobile app as well as the website ticketek.co.nz. Tap the trash can at the top right of the event pass to shred the event pass. If magnified, the display may be blurry. You will need to provide some form of ID so that the staff can access your Ticketek account details. What does Ticketek do to prevent scalping? Unless required by law (including the Australian Consumer Law), neither Ticketek nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses; Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf There are several ways to find one of the many events on the Ticketek website: Please refer to the relevant section of the Ticketek Website Terms of Use. Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR. Please see our tutorials on how to reserve seats in the AFL Reserve here. When booking from overseas, we recommend you choose either of the delivery options below when they are available: Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit. If this is the first time you have purchased tickets at ticketek.co.nz, you will be requested to enter your address to complete your ticket purchase. If it's unclear what a Family ticket consists of on your event page please submit a request and we'll get back to you. This will display a preview of the event pass with all ticket information needed to attend the event and the option to Add to Passbook. If you purchased more than one ticket, make sure you print out and bring along each separate ezyTicket PDF to the event. For more detailed instructions on reserving a seat, please see our help page here. ezyTicket is Ticketek's print-at-home PDF ticket and is currently available for selected events only. Where do I redeem my Ticketek Gift Voucher? Yes, you can change your region using the location menu at the top of the Ticketek homepage and we'll remember this choice for your future visits. At venues using turnstiles, scan your Ticketek mobile ticket by placing your mobile phone with barcode displaying under the turnstile scanner. It's the fastest way to buy tickets for your next live experience, receive event alerts and access your mobile tickets to view and share with friends. Sell tickets directly from your Ticketek Account. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. The email account that the message has been sent to is closed. Held seats are sold on a first-in basis. For more information on requesting a physical card please see here, and for more information on Mobile Membership please see here. Requesting a password reset during the on-sale will use your time limit. When you purchase your ticket and choose Mobile Ticket as your delivery option, you will be asked to put in your name and your mobile phone number as part of the purchase process. Yes, if your tickets are purchased through Ticketek then these tickets will be in your account and can be sold on Marketplace. To do so, members will be required to use the 12-digit barcode number on the back of their member card, entering it on the website of the relevant ticketing agent (Ticketmaster at Marvel Stadium, Ticketek at the MCG).

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