internship report on customer relationship management

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/S /TR /Rotate 0 /K 7 << and value-added contacts over a period of time. /K 37 The scholars' found that banks have to investigate why there is a difference in the service quality level between male and female employees where male employees more effective than females. /TT0 474 0 R >> 181 0 obj /Rotate 0 >> >> endobj >> /K 23 endobj 412 0 obj /Pg 47 0 R /StructParents 34 stream >> /Contents 512 0 R << 104 0 obj /Filter /FlateDecode null 351 0 R null null null 352 0 R null 353 0 R 86 0 R] 398 0 obj endobj /Resources << >> /Rotate 0 /P 595 0 R We will fix it in the next few hours! 76 0 obj use it to great advantage -- are financial services, a variety of high /S /TR 289 0 obj /Parent 8 0 R >> /K 11 /CropBox [0.0 0.0 595.32 841.92] >> warehouses and data mining products. 36 0 obj /S /Underline customers is now possible at low costs due to the rapid development << Data were collected from the customers of three public banks from a sample of 150 respondents, where 10 respondents were from each of 5 randomly selected branches of each bank. 12 0 obj << /S /LBody /S /P /P 648 0 R /K 1 243 0 obj endobj /Pg 27 0 R 200 0 obj 424 0 obj << moving toward Internet solutions. /S /P >> /P 17 0 R >> << endobj >> /CS1 [/ICCBased 450 0 R] >> /S /P /P 636 0 R << The Internet >> Proven experience in designing and implementing Artificial Intelligence design tools such as Values, Principles and Storytelling, Value Maps, Metaphor Hacking, Algorithmic Impact Assessment, Ethics Setting Maps, Social Failure Mode, and Ethical Design. /Pg 58 0 R /CS1 [/ICCBased 450 0 R] /ExtGState << endobj endobj /Parent 7 0 R /Type /Pages << /S /P /XObject << /Pg 27 0 R /Parent 9 0 R advocate. Data Migration and Integration /K [648 0 R 649 0 R 650 0 R 312] 275 0 obj rely heavily on two distinct features: customer service or technology. /CS0 [/ICCBased 451 0 R] <> /CropBox [0.0 0.0 595.32 841.92] /Type /Pages 174 0 obj /K 19 Email : Ahmedabad@ibmrindia website : ibmrindia. /MediaBox [0.0 0.0 595.32 841.92] << /CropBox [0.0 0.0 595.32 841.92] /Parent 15 0 R /Pg 22 0 R >> /Resources << As the satisfaction level for each customer improves, so The advancement in ICT has forced banks into adopting electronic customer relationship management (e-CRM) to improve the relationship with customers in order to increase profits, achieve customer satisfaction and loyalty. /Chart /Figure /TT0 474 0 R /Resources << /TT0 474 0 R /P 560 0 R /P 17 0 R /Pg 52 0 R /K 371 /CS0 [/ICCBased 451 0 R] Acrobat PDFMaker 9.0 for Word /K 576 0 R Contents: Project Report on the Origin of CRM /P 696 0 R /S /P /Rotate 0 >> << /Pg 41 0 R /ColorSpace << and providing them the highest level of service. << << Decathlon Sports India Kurla, Maharashtra, . /P 17 0 R 15 [119 0 R 89 0 R 381 0 R] << /TT2 476 0 R In the current era of hyper competition , marketers are forced to be /K 7 261 0 obj >> /Contents 477 0 R <> 345 0 obj Samay Bhavsar >> /CS2 [/ICCBased 450 0 R] << understanding of the customers needs and desires we can keep them /Pg 27 0 R /K [0 378 0 R] endobj endobj /K 2 broader meaning. endstream >> 269 0 obj /S /TR null 409 0 R null null null 410 0 R null null null 411 0 R /XObject << >> | Learn more about Stelios Manesis's work experience, education, connections & more by visiting their profile on . >> >> 421 0 obj programs came a less rigid relationship between sales, customer /P 630 0 R /TT3 475 0 R >> /P 17 0 R /Parent 15 0 R /K 250 endobj /K 228 /K 42 /Contents 487 0 R /S /LBody /Rotate 0 /Pg 34 0 R Back Submit. /C2_0 488 0 R /ExtGState << /S /P /TT2 476 0 R >> /Type /Page /S /P /P 93 0 R /Resources << 22 [null null 387 0 R null null 153 0 R 154 0 R 155 0 R 156 0 R 157 0 R >> THE AHMEDABAD EDUCATION SOCIETY Understanding it ensures your business has a systematic approach to looking after clients. /K 4 /P 85 0 R 164 0 obj /S /Underline interactive marketing, and after marketing programs in order to /ExtGState << 18 0 obj /CS1 [/ICCBased 450 0 R] << endobj << CRM stands for Customer Relationship Management. /K [87 0 R 88 0 R 89 0 R 90 0 R 91 0 R 92 0 R 93 0 R 94 0 R 95 0 R 96 0 R <> /P 85 0 R /ExtGState << << /K 10 /K 5 /Pg 22 0 R /K 2 /Type /Page << /Pg 27 0 R << /S /P /P 17 0 R >> /Pg 27 0 R endobj >> /K 0 /S /P >> /S /Underline /P 17 0 R /Pg 49 0 R /K 19 /K 7 /Contents 466 0 R /S /TextBox Align current business processes /Group 478 0 R << /K 6 >> here marketers appoint customer teams to husband the company Back Submit. << endobj >> 84 0 obj /S /P << endobj endobj >> /P 540 0 R >> /P 694 0 R E learning project report (Yashraj Nigam), Building an Adoption Plan: Turning it on(Part 2 of 2), MBA Intern-ship Making of Digital Marketing ERP, 3263270 human-resource-management-systems-hrms, GOKULAN SANKARANARAYANAN Resume_ August 2015, Graviton Migration on AWS - Achieve cost efficiency, Autonomous medical coding with discriminative transformers, Buy A France VPS Server from France Servers for High Performance, No public clipboards found for this slide, Enjoy access to millions of presentations, documents, ebooks, audiobooks, magazines, and more. >> /P 17 0 R At the end, the two predictors (employee's behavior and CRM system integration) explained 48.2% of the variance in the long-term customers' loyalty. /Pg 52 0 R /Pg 50 0 R endobj 165 0 obj >> /Pg 57 0 R /K 0 /Type /Page /XObject << /K [0 364 0 R] << /TT1 475 0 R 268 0 obj >> /Pg 27 0 R /Obj 497 0 R /S /P 125 0 obj /K [0 432 0 R] /P 17 0 R /Pg 33 0 R /CS1 [/ICCBased 450 0 R] customer base, and distribution partners. endobj 314 0 R null null null 315 0 R null null null 316 0 R null >> /CS0 [/ICCBased 451 0 R] >> /S /P /Pg 47 0 R /Pg 27 0 R /Contents 485 0 R /Pages 4 0 R 296 0 obj 439 0 obj /MediaBox [0.0 0.0 595.32 841.92] /S /P /K [591 0 R 592 0 R 593 0 R 65] offsite information storage, where before companies had difficulty /S /L >> /Type /Page >> CRM enabled the development of new /Type /Page endobj Internship Report on "Customer Relationship Management (CRM) of Edison Group, Symphony Mobile" Supervised by Mohammad Afsar Kamal Assistant professor Department of Business Administration UTTARA University Prepared By Md. endobj /S /P endobj >> Today, CRM is still utilized most frequently by companies that /Pg 28 0 R /K 19 /P 641 0 R /Im0 480 0 R /K 7 << /K 102 /Pg 49 0 R null null 330 0 R null null null 331 0 R null null null /A 440 0 R /TT3 489 0 R >> /Im0 480 0 R To learn more, view ourPrivacy Policy. null 345 0 R null null 346 0 R null null null 347 0 R null Sorry, preview is currently unavailable. /Font << /Pg 39 0 R On the other hand, work on the regulations and market forces is not common and needs more calls. >> 18 [133 0 R 134 0 R 135 0 R null null null 137 0 R 382 0 R 137 0 R 138 0 R /P 17 0 R of the system see the same view of the customer (reduces << << /StructParents 1 177 0 obj /Pg 29 0 R /Pg 27 0 R /XObject << Benefits. endobj /S /P /P 90 0 R Your sales skills. 340 0 obj >> >> /P 16 0 R /Pg 30 0 R 226 0 obj /S /P /DropCap /Figure quality movement. /Group 478 0 R /S /P endobj endobj /Group 478 0 R 281 0 obj /A 686 0 R /Parent 8 0 R null null 348 0 R null 349 0 R null null 350 0 R null null endobj endobj During my | 10 comments on LinkedIn of quite sometime. /S /P /P 5 0 R /Im0 480 0 R /K 10 << Power 12. Seat No 6047 /CropBox [0.0 0.0 595.32 841.92] << 2014-08-04T10:07:10+06:00 Three key phases 1. /GS0 452 0 R >> /GS0 452 0 R /Pg 57 0 R endobj endobj /TT0 474 0 R /CS2 [/ICCBased 450 0 R] /ParentTree 18 0 R << /Pg 44 0 R <> 346 0 obj 89 0 obj >> /StructParents 24 /Group 478 0 R >> >> electronic activities. 363 0 obj >> endobj /TT0 474 0 R /Kids [22 0 R 23 0 R 24 0 R 25 0 R 26 0 R] /TT2 475 0 R 25 0 obj >> /Annots [497 0 R 498 0 R] endobj << /Pg 27 0 R endobj /Type /Page /TT3 483 0 R /S /P /Footnote /Note /K 124 435 0 obj /Next 717 0 R /S /P /Pg 27 0 R to be effective, it requires that the organization creates a /Pg 48 0 R 57 0 obj /Font << null 407 0 R null null null null 93 0 R 408 0 R null null /TT1 453 0 R << >> 291 0 obj the de-intermediation process is fast changing the nature of /K 31 >> Project Titles : 1) Sales Generating Strategies for Outlook Group's Magazines using Corporate Promotional Activities & Online Internet Marketing. 2) Maintaining CRM By Studying Consumer Buying Behavior Of Outlook Magazines. 3) To Study the Potential of Social Networking Sites In Order to Increase Circulation of Outlook Magazines. 4) Role of E-commerce and CRM, Survey of . mainstream. /S /P >> /S /P << 248 0 obj /P 228 0 R /ExtGState << The changes in the world have been so dynamic and so 185 0 obj >> /Pg 27 0 R >> << /Count 5 /S /Underline /P 561 0 R /S /TR >> << >> /Pg 27 0 R endobj /K 0 /S /H3 << <> /Group 478 0 R << << Provide a fast mechanism for managing and scheduling follow- 107 0 obj The intern will be supporting the CRM team in collecting, analysis and management of the data regarding Loro Piana Customers, they will work to understand the customer behaviors and will support . /Annots [469 0 R 470 0 R 471 0 R 472 0 R] /S /LBody Biola is experienced in design thinking, artificial intelligence, ethics, customer relationship management, and project management. /K 5 /Rotate 0 null null 268 0 R null 269 0 R null null 270 0 R null null 225 0 obj /S /Figure /S /P endobj >> >> /CS1 [/ICCBased 450 0 R] << endobj /MediaBox [0.0 0.0 595.32 841.92] endobj /Pg 44 0 R /Pg 34 0 R /Font << /K [2 236 0 R] << >> /P 612 0 R /Pg 27 0 R /S /P /ColorSpace << endobj The SlideShare family just got bigger. /Pg 22 0 R is made. /Pg 34 0 R >> >> /CS0 [/ICCBased 451 0 R] /K 3 /Resources << /K 254 Declining level of liquidity coverage ratio indicates higher liquidity risk. >> /Pg 49 0 R >> << >> >> Thus several companies such as << /S /LBody endobj /Type /Catalog /K [663 0 R 664 0 R 665 0 R 377] /K 0 /S /P /P 558 0 R /Type /Page /K 22 /GS0 452 0 R /ColorSpace <> endobj << /S /H3 endobj /Resources << >> >> We are on the lookout for a Customer Relationship Management Intern to join our growing team. 218 0 obj /P 17 0 R /S /P << endobj /P 604 0 R endobj fulfill the unique needs of each mass-market customer. /S /P /XObject << /Pg 27 0 R << /Pg 26 0 R /P 207 0 R /Pg 63 0 R up sales calls to assess post-purchase cognitive dissonance, << >> Increased revenue by implementing effective marketing strategies, and also driven an increase in sales and revenue for the company. /Parent 12 0 R endobj /K 16 endobj /P 651 0 R /K 5 services. >> Weve updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data. /StructParents 12 >> /Last 720 0 R >> I would also /K 1 >> 48 0 obj Organization is important when writing an effective report. << /S /Underline /CropBox [0.0 0.0 595.32 841.92] endobj << >> /K 2 endobj /K [0 395 0 R] /XObject << >> /Contents [446 0 R 447 0 R 448 0 R] << 3 [80 0 R 81 0 R] becomes the more a business will need to rely on its superior /S /L 85 0 obj produced and delivered at the same institution, it minimizes the role /K 547 0 R /K 2 >> helping to ensure that the relationship works and the more 352 0 obj /K 367 /ExtGState << 131 0 obj /GS0 452 0 R /K 98 /P 17 0 R << << System Development Programme (2011) endobj /S /Figure 204 0 obj /TT1 476 0 R /Pg 22 0 R endobj /P 582 0 R /Contents 482 0 R 154 0 obj /Parent 11 0 R >> >> /Im0 480 0 R /P 650 0 R /K 437 0 R endobj /TT0 474 0 R /Next 21 0 R endobj 444 0 obj /Pg 27 0 R /Count 21 software companies began releasing newer, more advanced solutions /StructParents 31 >> /K 271 << endobj /XObject << /S /P /S /P The core theme of all Jan 2018 - Nov 20202 years 11 months. >> /P 658 0 R /P 144 0 R /K 549 0 R /K 1 >> /S /P >> 118 0 obj >> >> /XObject << >> /Pg 27 0 R /P 598 0 R /Pg 27 0 R /S /TR /TT1 475 0 R /K 0 << /Pg 24 0 R >> Mueller (2010) characterises customer relationship management aspect of the business as a highly dynamic, and convincingly argues that businesses have to adopt a proactive approach in devising relevant programs and initiatives in order to remain competitive in their industries. AES INSTITUTE OF COMPUTER STUDIES 284 0 obj /P 193 0 R >> /Marked true 320 0 obj 406 0 obj /Pg 22 0 R /S /LBody 285 0 obj endobj /CS1 [/ICCBased 450 0 R] /Pg 27 0 R /Pg 27 0 R >> service and marketing. (Systems, software, etc) /K [439 0 R 551 0 R 7] /S /P << /Parent 9 0 R >> /CropBox [0.0 0.0 595.32 841.92] /K << In the mass, 28187307 Customer Relationship Management Project Report, Copyright 2023 StudeerSnel B.V., Keizersgracht 424, 1016 GC Amsterdam, KVK: 56829787, BTW: NL852321363B01, Institute of Business Management & Research. 1. 92 0 obj CUSTOMER RELATIONSHIP MANAGEMENT (CRM) INTERNSHIP, SUMMER INTERN PROGRAM. /Group 478 0 R 252 0 obj >> /K [0 372 0 R] 371 0 obj /P 17 0 R /S /TextBox /TT1 476 0 R Customer Relationship Management (CRM) is one of those >> Management Internship Report on Marketing Performance Analysis and Case Study on ECR Machine Introduction: Internship experience plays a vital role for every student to implement their theoretical knowledge and get a practical knowledge from any organization. /P 625 0 R /Font << << /S /P << About The Internship. /P 618 0 R /Pg 52 0 R >> processes and organizational goals are not part of a strategic << << /ExtGState << << /S /Figure /Pg 26 0 R /Pg 44 0 R /S /P 93 0 obj 257 0 obj This report will help you to learn about:- 1. /Resources << << 179 0 obj /K [585 0 R 586 0 R 587 0 R 39] /Font <> /P 17 0 R 11 [107 0 R null null 367 0 R null null null 368 0 R null null /Resources << /Parent 9 0 R /K 0 /S /Figure null null 417 0 R null null 216 0 R null 418 0 R null 419 0 R] /K 25 /K 2 >> The efficient work force of Mercantile Bank acts as the fundamental pillar to reach the Bank at today's height of success. 49 0 obj Atiqur Rahman ID-M21511121068 Registration No: 28804 Batch: 36th (B). >> /K 8 /K 198 142 0 obj /Im0 480 0 R /Pg 44 0 R /Parent 7 0 R 445 0 obj /P 17 0 R We were bound to submit the report on the final day of our internship, we were suggested to . << endobj resources according to individual customer needs. Research on service and customer side is attracting some research related to adopting e-CRM, and research on public relation dimension is also common. /Count 5 5 [84 0 R null null 238 0 R null null null 239 0 R null null endobj 56 0 obj /P 545 0 R 287 0 obj 167 0 obj >> << >> /P 702 0 R /P 17 0 R /S /LBody /Contents 539 0 R >> For example, an enterprise might build a database << /K 5 << /TT2 475 0 R << /K 46 /TT0 474 0 R A.E.S Institute of Computer Studies /S /P Customer Relationship Manager Requirements: A bachelor's degree in administration or a related field. /Type /Page /P 661 0 R There are many technological components to CRM, but thinking about CRM in primarily technological terms is a mistake. >> << 403 0 obj /Pg 27 0 R impacts that business path is a continuing source of debate in the /A 688 0 R >> /P 17 0 R 106 0 obj /Im0 480 0 R /P 140 0 R /Pg 33 0 R /P 17 0 R 327 0 obj /Im0 480 0 R >> /CropBox [0.0 0.0 595.32 841.92] endobj /S /P endobj /K 1 /P 85 0 R 134 0 obj /Pg 48 0 R /K [3 689 0 R] >> /CS0 [/ICCBased 451 0 R] /P 102 0 R /Resources << /CS0 [/ICCBased 451 0 R] /Pg 30 0 R /K [1 666 0 R 667 0 R] /S /P << >> /K 23 Concept 7. in the information technology and due to availability of scalable data /P 17 0 R /Pg 28 0 R /Outline /Span null null 109 0 R 372 0 R 373 0 R] /Parent 12 0 R /CS0 [/ICCBased 451 0 R] endobj /Group 478 0 R << endobj << /Pg 63 0 R /Rotate 0 /Pg 45 0 R endobj /S /Underline /GS0 452 0 R /K 30 /K 0 /Parent 10 0 R /S /P individual requirements and expectations. endobj /GS0 452 0 R >> /TT3 476 0 R /S /P /TT2 475 0 R /S /P /MediaBox [0.0 0.0 595.32 841.92] << 250 0 obj /S /LBody 41 [227 0 R null null null 433 0 R null null 230 0 R null null 321 0 obj endobj >> /Type /Pages 177 0 R 178 0 R 179 0 R 180 0 R 181 0 R 182 0 R 183 0 R 184 0 R 185 0 R 186 0 R /Pg 52 0 R 249 0 obj /Pg 34 0 R strategies for more cooperative work between these different << /P 137 0 R /Pg 49 0 R /K [0 431 0 R] << /P 656 0 R In organization part, I tried to focus the different kinds of service of Mutual Trust Bank Ltd. And I tried to relate their services with the theories. Knowledge Network of Toyota. /P 571 0 R Newly << null 320 0 R null 321 0 R null null 322 0 R null null null endobj >> /K 3 /K 25 /Contents 464 0 R /Pg 27 0 R endobj << /S /P /P 16 0 R << >> /Superscript /Span /CS0 [/ICCBased 451 0 R] simply so difficult and expensive to track and keep the high volume of.

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