hctra customer service

preview. Also note in the email your BancPass Toll Sticker number. They work really hard to support us and it shows. These essential cookies may also be used for improvements, site monitoring and security. queue.script("/js/bootstrap.min.js").wait() Click the link in the email we sent to to verify your email address and activate your job alert. Unfortunately, you can only buy them at state stores or order them online. Meeting daily, weekly, and monthly production objectives. We'll be seeing you at 6:30 p.m. at Sherman Elementary! Mon Friday 7:30 AM 5:30 PM. Provide payment plans and resolutions on past-due accounts, Enter data efficiently/Communicate via email with little to no errors, Ability to handle a high volume of incoming calls speaking Spanish, Vietnamese, and Chinese speakers, Ability to handle billing inquiries and address changes in Spanish, Vietnamese, and Chinese speakers, Computer proficiency and strong typing skills 40 WPM, Must be detail-oriented and have superior communication skills, Must pass a drug screen and criminal background check, Must have collection and banking experience, Satisfaction assisting Harris County toll road customers. Since 1989, we have been bringing employers and job seekers together in various industries and positions throughout Texas. - listing US Job Opportunities, Staffing Agencies, International / Overseas Employment. Also Known as: HCTRA. With the BancPass Toll Sticker you pay the lowest toll fee on the road. You can try any of the methods below to contact EZ TAG. Very caring. When a Users balance gets low (around $5), BancPass automatically sends a text message to the mobile phone number on file to alert the User of a low balance. Reveal contacts of top Harris County Toll Road Authority managers and employees. It is now July 21, and still no transponders. As a reminder, HCTRA's current call center hours are Monday through Friday, 8:30 a.m. to 4:30 p.m. Log in to . Purchasing and activating the BancPass Toll Sticker does not relieve you of your violations or pay-by-mail bills. How can I contact Harris County Toll Road Authority about my bill? The amount of a reload includes a $2 fee. Referrals increase your chances of interviewing at Harris County by 2x. It is important to address a notice that has been sent in error as soon as possible before it ages and escalates to collections. What If I have a violation or pay-by-mail notice in the mail? For EZ TAG account holders, Get a free Virtual Credit Card to signup for Subscriptions. College Recruiter believes every student and recent grad deserves a great career. } Where are my transactions? } Dont have an EZ TAGaccount? .hmg-jb-mobile-footer-nav>li>a { Overnight closure of the northbound mainlanes from the SH-225 exit ramp to the SH-225 entrance ramp on the East Sam Houston Tollway April 24 at 10 p.m. April 25 at 6 a.m. https://gismaps.hctra.org/LCT/Account/Login.aspx?ReturnUrl=/LCT/. HCTRA - Violation Collections Department/Collections. Open an EZ Tagaccountonline today. https://wprod-m.hctra.org/TranslationDisclaimer#! You may choose to opt-out of ad cookies. The latest review Lien release was posted on Sep 19, 2022. Discover which options are the fastest to get your customer service issues resolved.. BancPass can dispute these violations on your behalf as long as your account was in good standing, and the proper license plate was registered to the account, at the time of the violation or pay-by-mail notice. You Have To Click On The Link And Login Into The Account Using The Correct Login Details. For roadside assistance, please . For questions about the Grand Parkway, . My account always claims Ive failed multiple attempts trying to login in even with PW saved and Face ID enabled. } var jb_url_lower = jb_url.toLowerCase(); Learn about doxo and how we protect users' payments. The best way to manage your account is by downloading the app. Proficiency with technology and tools such as Windows 10, Microsoft Word, Excel, Outlook, Adobe Acrobat Software, PowerPoint. I ve worked as a model home attendant 17 years and have always received positive results from the staff I ve worked with. By clicking Agree & Join, you agree to the LinkedIn, You can save your resume and apply to jobs in minutes on LinkedIn. color: #376d7d; See WHERE ARE MY TRANSACTIONS?/WHY ISNT MY APP UPDATING MY TOLLS, below. background-color: #376d7d; The minimum reload amount is $15. Harris County Toll Road Authority. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before. Due to the impacts of the winter storm, the HCTRA's Customer Service will remain closed Friday, February 19. What do I do if my vehicle or Tag is lost or stolen? It is up to the User to contact the Toll Operator to handle these types of infractions or notices. In recognition of Thanksgiving, HCTRA customer service call center and administrative offices will be closed Thursday, November 26 and Friday, November 27. Business operations will resume Monday, November 30. 1st. See all the best ways overall to get in contact with EZ TAG ASAP. Optional For Hilton Honors related questions or issues. The tag ID number is matched to an account and the amount of the toll is debited from the account balance. . Commute & Mass Transit and other bills can be paid at doxo. Prevent apps from taking your money without permission. The Harris County Toll Road Authority improves mobility in the Greater Houston Metropolitan area through excellence in the operation of urban toll highway systems while upholding a commitment to leadership, public service, and quality of life. I ve recommended Resource Staffing to others numerous times, and they were hired and remain working to this day. Your account will be fully closed 120 days after cancellation in order to allow all tolls that were incurred prior to the account cancelling, to post. when I called back in to make the payment I was met with a horrible customer service rep that treated me so bad I had to just ask . Zero stress. Funds are available immediately and you may drive the road after reloading. Simply call the customer service department at 866-978-5061. Travel Tools. The new system keeps penalties capped, and only assess late fees monthly, not for each transaction. Each tolling entity may choose if and how they implement Texas Transportation Code 372.053. Manage all your bills, get payment due date reminders and schedule automatic payments from a single app. You'll need to update your log-in credentials. Ability to speak effectively on the telephone. Job Description & How to Apply Below. Management may, at its discretion, assign, or reassign duties and responsibilities to this job at any time. Suggestions may be selected), To be informed of or opt-out of these cookies, please see our, Customer Service/HelpDesk Jobs by Country. Harris County Toll Road Authority United States employs 171 employees. Manage all your bills, get payment due date reminders and schedule automatic payments from a single . The HCTRA Veteran Discount Tolling Program applies only on toll roads operated by the Harris County Toll Road Authority. BLUERIDGE TRANSPORTATION GROUP, LLC download the app and log into your account using the same username and password 10 followers 10 connections. 1485. color: #376d7d; Place/answer phone calls to the customer answering EZ Tag questions. #jb-user-account-nav>li.active>a { Btw, I considered the EZ Tag Express app, but the reviews were terrible and I couldnt afford the risk of a citation being sent to my rental car company. This is an error with the Toll Operators billing system. For questions about your EZ TAG, contact HCTRA customer service at eztagstore@hctra.org or call 281-875-3279. W. } US. Visit CareerBliss to research Harris County Toll Road Authority salaries, reviews and benefits. You may change your phone number using the BancPass phone-app, or by calling: 866-978-5061. It is also up to the User to adhere to all Toll Operator requirements. They found me something that really suited my personality and the type of work I like and they found it fast! 2277 Plaza Drive, Suite 600 Houston, Texas 77021, Media RequestIncident on RoadLandscapeRoadway ComplaintRoadway DamageWebsite IssueOther, BLUERIDGE TRANSPORTATION GROUP, LLC If you missed a toll while driving a rental vehicle, please contact your rental car company to make a payment. PLEASE NOTE: BancPass posts transactions as soon as they are received from the Toll Operator. 3,107,130 Active TxTags as of March 1, 2023. 2555. They charged my account 2 times within the same minute . Toll Sticker (sometimes called a transponder, toll tag or RFID tag), Instructions for how to place your sticker on the vehicles windshield, Instructions for registering your account and license plate, The phone number registered to the account. Please allow 24 hours for a customer service agent to respond to emails. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. 281-875-EASY (3279) Roadside Assistance. What If deactivate my BancPass Toll Sticker? Pay and Career. Call EZ TAG customer service faster, Get Support/Help, Pricing Info and more. Prefer to pay as you go, and Pay your way? https://www.doxo.com/info/harris-county-toll-road-authority. We will resume normal operations Tuesday, December 27. Learn more in our Cookie Policy. Join to view profile Harris County Toll Road Authority . For questions regarding METRO HOT Lane toll charges, contact HCTRA Customer Service at 281-875-3279. Visit the Career Advice Hub to see tips on interviewing and resume writing. or by texting the word BALANCE to 866.978.5061. You Will Find Thewww hctra org loginTop Links Here. HCTRA will continue to monitor TxTag's progress and will work with customers to address their concerns. background: #376d7d; Please click on the link to begin. For roadway inquiries including maps and hours of operation, you may also visit https://www.ridemetro.org . Use of Browser Cookies: Functions on this site such as Search, Login, Registration Forms depend on the use of "Necessary Cookies". You may visit their website or send an email request by clicking HCTRA Email Support. Please contact customer support if you require additional assistance. Always responds quickly with answers to any questions. Ability to comply with the Harris County Personnel Policies and Procedures and the policies of the County Attorney. } Voice messages left after hours will be returned the following day. Does doxo process payments for all Harris County Toll Road Authority services? } The Harris County Toll Road Authority (HCTRA) is continuing to adjust daily operations to protect the safety of customers and employees, and help reduce the spread of COVID-19 (Coronavirus). The person in this role uses standard office equipment such as computers, printers, scanners/copiers, and phones. However you identify and whatever your background, we encourage you to apply today. The latest complaint credit bureau reporting was resolved on Jan 21, 2013. Ripoff Report Needs Your Help! equipment. All Rights Reserved. You can email support@bancpass.com or call Customer Service 866-978-5061 Monday - Friday during normal business hours. Please sign up for, https://cdn.haleymarketing.com/templates/62660/logos/logo.png. Pulling issues faced by users like you is a good way to draw attention of EZ TAG to your problem using the strength of crowds. For example, if a User wants to reload $20, the User will be charged $22. The Harris County Toll Road Authority improves mobility in the Greater Houston Metropolitan area through excellence in the operation of urban toll highway systems while upholding a commitment to leadership, public service, and quality of life. border-color: #376d7d; . Reported Issues: 4 Comments. /* only load jQuery if not present */ Why isnt my app updating my tolls? You may notice that you have taken trips that have not posted to your account yet. English Spanish (Espaol) Vietnamese (Ting Vit) Chinese () Filipino (Pilipino) French (Franais) Arabic (). Ability to use calculator, having above-average mathematical skills. Resource Staffing is an affiliate of The Reserves Network, a family-owned and veteran-founded company. So, Ive pretty much given up. Your Contact Information. $27K Customer Service Representative Average Salary at Harris County Toll Road Authority in the United States (17 salaries)-$1K (3%) less than national . + EZ TAG phone number . We currently are hiring for 2 different shifts for the HCTRA Assistant Dispatcher to join the HCTRA . For roadside . Please check with other tolling agencies directly for questions about their policies and programs. More Harris County Toll Road Authority FAQs. If You Have Issues With Login And Other Do Let Us Know In The Comment Section. Manage your account with automatic text reminders and the BancPass mobile app. Join to view profile . Learn about Harris County Toll Road Authority culture, salaries, benefits, work-life balance, management, job security, and more. Join to view profile . Some Toll Operators have billing delays. Toll amount owed is typically available within 7-10 business days of your trip. This app is so annoying so Ill be locked out for a hour and it still wont let me access it, hello I Want to cancel all the EZ Tags that i hve in all my cars Excellent interpersonal communication skills and ability to communicate and work in a collaborative group. You can contact them directly by phone at 281-875-3279. Harris County Toll Road Authority employees earn $28,000 annually on average, or $13 per hour. The call center hours are as follows: Monday - Friday, 7:30 a.m. - 5:30 p.m. Saturday, 8:00 a.m. - 4:30 p.m. HCTRA's Customer Service call center can be reached at (281) 875-3279. How is the BancPass Toll Sticker program different from other toll tag programs?? Never worry about a negative balance, violations, fines, or fees. ENGLISH. Your real card info stays hidden. Use the EZ TAG lanes today! First, please verify that your account was in good-standing at the time of the invoice of violation. You are still responsible to pay for all of the toll charges for trips taken prior to deactivating the account. Ability to problem solve, organize, and prioritize assignments to meet deadlines. We have over 1,000,000 users and companies will listen to us. You are about to be logged out due to inactivity. . Please be ready to provide the vehicle . Monday - Friday 7:30am - 5:30pm Saturday 8:00am - 4:30pm. For quicker assistance, please have one of the available items below ready when contacting HCTRA. doxo is a secure all-in-one service to organize all your provider accounts in a single app, enabling reliable payment delivery to thousands of billers. BancPass users will be charged the electronic toll tag discounted rate. As a reminder, HCTRA's current call center hours are Monday through Friday, 8:30 a.m. to 4:30 p.m. . Prefer an automatic monthly subscription? Reasonable efforts have been made to provide an accurate translation, however, no automated translation is perfect nor is it intended to replace human translators. doxo is not an affiliate of Harris County Toll Road Authority. Can I find my bill online? doxo enables secure bill payment on your behalf and is not an affiliate of or endorsed by Harris County Toll Road Authority. Where can I get my cash reloadable BancPass Toll Sticker? Support Phone. They are always available to assist and have a conversation. Users can even use credit cards to replenish their account. Email:[emailprotected], EZ TAG Account Id # or EZ Tag sticker number (if applicable). It has been a lifesaver to me and my family. If you used a toll road after closing or deactivating your account, the toll agency that manages the road you drove will send you a violation or pay-by-mail notice if you do not have a funded account. HCTRA invites you to share your feedback TONIGHT at the Hardy Downtown Connector Interactive Public Workshop! You may also call 866-978-5061 during normal business hours. . San Antonio, TX. BancPass does not require a minimum balance be maintained. BancPass and PlusPass does not work outside of those allotted states. 24 CSC reviews first appeared on Complaints Board on Apr 11, 2010. How is Harris County Toll Road Authority rated? No endorsement has been given nor is implied. .hmg-jb-alert-info .hmg-jb-alert-link, .hmg-jb-alert-success .hmg-jb-alert-link { I received a letter from the Harris County Toll Road Authority that I owed a toll for blowing through their toll station in Houston. Bend Extension, Location Type 2 Axles Cash / Non-Tag 2 Axles EZ TAG 3 Axles 4 Axles 5 Axles 6 Axles; Fort Bend Parkway Extension Mainlane to 90A (in Harris County) Pass Through. Last Modified May 6, 2020. Haddington, Scotland, United Kingdom. Your toll account is linked to your credit card & automatically replenished when a minimum balance is reached. I got an invoice or violation notice for a vehicle that had a BancPass Toll Sticker, what should I do? DONATE NOW! Harris County Toll Road Authority. Bilingual Customer Service Representative at Harris County Toll Road Authority Houston, Texas, United States. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen. } The BancPass Starter Kit includes the following: When a User drives the road, the RFID chip in the toll tag is detected and read. for HCTRA (VEC)$15.75/hr. Love my recruiters & clients. If you enjoy assisting others, you will enjoy being a Call Center Representative for the Harris County Toll Road Authority. Processing toll violation payments and assisting callers with their EZ TAG account, Must have a clean criminal background check, Ability to handle a high volume of incoming calls speaking Spanish, Vietnamese, or Chinese, Ability to handle billing inquiries and address changes in Spanish, Vietnamese, or Chinese, Computer callers and strong typing skills31WPM, Proficient and detail-orientedwithsuperior communication skills, Pass a drug screen and criminal background check, Satisfaction assisting Harris County toll road customers. background-color: #203f48; Ability to use sound judgment, coming to logical conclusions. Call Center [HCTRA] $15.75 /hr. 9 followers 9 connections. Must be able to adapt to dynamic, quickly changing telecommunications environment. I have a disabled vet plate or other plate that allows for free tolls? } Cancel a subscription / trial at anytime by blocking the site or app on your Justuseapp Card. Select Accept to consent or Reject to decline non-essential cookies for this use. Mar 01 2023. Prepare and . They understand our culture and the positions we have open and provide candidates the fit it well. SIGN UP PAY TOLLS & INVOICES BUSINESS OPPORTUNITIES. You can do this by: 1) reviewing the SMS text messages we send you regarding your balance; 2) using the BancPass phone app, or 3) by calling 866-978-5061. Monthly statements allow you to view your account activity. } View News Archive. 55 reviews from Harris County Toll Road Authority employees about working as a Customer Service Representative at Harris County Toll Road Authority. this toll road is operated by different agencies. Resource Staffing connects Texas employers and talent in office administration, accounting & finance, real estate, customer care and medical non-clinical. How do I change the License Plate number registered to my BancPass Toll Sticker? window.location = location.href.replace(/^http:/, 'https:'); Phone Number. Shift: 7am-3pmMust Be Bilingual. Since 1989, we have been bringing employers and job seekers together in a variety of industries and positions throughout the greater Houston area. You choose when and how much to replenish! We will resume normal business hours on Monday, February 22. Please read this page for more information on HCTRA.org's language translation. If you have received an invoice and you feel it is in error, take a picture of the invoice or scan it and send to support@bancpass.com. Be sure to have two identifying pieces of information from the following list: BancPass does not initiate charges to your account. - Leading role in building up and improving . Everyone is always so nice and helpful when dealing with the staff at Resource. } | Wilshire North Houston Hours/. Will I still have to pay for pending toll charges? HCTRA invites you to share your feedback TONIGHT at the Hardy Downtown Connector Interactive Public Workshop! If you get a violation or pay-by-mail notice believe it to be an error, send an image of the notice tosupport@BancPass.com. Verify to immediately update business information, respond to reviews, and more! As an equal-opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. Must be able to utilize a headset and computer terminal while navigating through multiple computer systems to input and retrieve information. Hilton Honors Number. .hmg-jb-bg-primary { As a reminder, HCTRA's current call center hours are Monday through Friday, 8:30 a.m. to 4:30 p.m. Log in to manage your EZ TAG account . TheHarris County Toll Road Authoritywould like to remind customers tologon tohctra.organd make sure your EZ TAGaccounthas a positive balance and your license plates are up-to-date. 6538 South Frwy. Prior experience in a customer service-related role. Listed below are our top recommendations on how to get in contact with EZ TAG. Sugar Land, TX 77479. They have given me comfort in knowing I can trust their recommendations for our staffing needs. Days and hours of work are typically Monday through Friday, 8:00 AM to 5:00 PM, with occasional weekends and holidays as necessary. Post customer service/helpdesk jobs for free; apply online for / HCTRA Assistant Dispatcher 1st and 3rd Shift job Texas, USA. Occasional ability to work extended hours to accommodate case load demands. Sign in to create your job alert for Customer Service Representative jobs in Houston, TX. For all customer service requests, including paying tolls, disputes, toll rates and account information, please contact the Harris County Toll Road Authority. Available Seven Days a Week . } This is largely a sedentary role that requires standing or sitting for prolonged periods, exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body, repetitive motions requiring dexterity such as keyboarding that may include the wrists, hands, and/or fingers, communicating with others to exchange concepts and information, problem-solving, decision-making, organization, the ability to read/write, and the ability to manage workplace stressors such as adversarial interactions. You can email support@bancpass.com or call Customer Service 866-978-5061 Monday Friday during normal business hours. if(typeof jQuery == 'undefined') { You can pay for a Toll Violation Invoice you received in the mail online. You may change your License Plate number using the BancPass phone-app, or by calling: 866-978-5061. Your job seeking activity is only visible to you. Reload using credit online or through the phone app. What happens if I fail to register my License Plate as required? established on your HCTRA.org log in. Resource Staffing s team has not let me down once with our staffing needs. Very friendly employees easy to communicate with and have questions answered. Check your account activity. How do I contact customer service? I can't find my paper bill. document.write("