dnata customer service agent interview

Fax:{%selectedMarker.faxNumber%} Shared on August 18, 2017 - Customer Service Agent - Jebel Ali Airport There is a three type of english test.spoken,lisnting,writing. I applied through college or university. Customer Service Agent salaries at Dnata can range from 12,143 - 25,205 per year. I come from a similar environment and found that I could be very productive when there was the ", "I work best in an environment where a positive and healthy culture is encouraged. message, please email Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. If I were to be asked to lie, I absolutely would not do that. Interview questions were first added on September 15th, 2012. Dubai I worked very hard! United Arab Emirates, Tel:+971 4 3166666 However, being a dynamic leader can make you a proponent for change in the organization. The biggest skill that I gained was my ability to multi-task as I worked the dual role of employee and student. Interviews for Top Jobs at Dnata. Prepare yourself for your interview at dnata by browsing Interview questions and processes from real candidates. | Learn more about Muhammad Shofiyan Abdul Aziz's work experience, education, connections & more . This success showed me that I could dedicate myself to my career, and reach the goals that I set for myself. Anonymous Interview Candidate in Dubai . It will also show the interviewer more about your personality, how you like to be motivated, and how to coach you in the future. I am looking for compensation that is aligned with the role and provides an opportunity for growth.". However, we take things well beyond that initial induction. The process took 3 days. I interviewed at Dnata in Feb 2023. You cannot change others, but there is always the option to upgrade yourself! "If given a choice, I would leave my documentation tasks for last. Other online job site8 %. ", "Stress is part of any demanding job, and I embrace it to the fullest. "The greatest accomplishment in my career was graduating University as an honors student while still working full time in a related field. As a dynamic leader I can ensure that the organization is benefiting from my presence and, at the same time, I can lead my team by example. Asked November 17, 2022 Work on ramp and other assigned duties like ramp coordinating Answered November 17, 2022 Answer See 3 answers How many rounds of interview for customer service agent Asked April 24, 2018 There are 3 rounds of interview. In that interview you will have a 60 multiple choice questions which is mainly about grammar then you will have 6 situational type questions then you will have to play 2 games, Interview first then multiple tests online based on numbers and shapes, games included English test was also included A last interview with hiring manager which led to an offer letter. If I had to commit to just one, I would say that private transport brings me fresh challenges daily, which is exciting to me.". This was disgusting behavior from an interviewer to question my integrity. 1.Technical 2 technical 3 managerial 4 hr thats it , - quipe de rh sympa et l'coute, mais lent l'heure de traiter des documents en general. {%selectedMarker.addressLocality%} I was asked did I google it? Organized, detail oriented, and experienced in properly handling customer inquiries and transactions. Talking about your most significant accomplishment will give the interviewer a firm idea of where you place your values. ", "Yes, I have been asked to lie on the job before. First you will have an assessment test which is basically you need tackle the time limit. "We recently had a big project within our work center. I appreciate diversity in the workplace! Sheikh Zayed Road I was asked what does JSON stand for and got the first two letters (what is this school)? This approach will show the interviewer that you are open to coaching and willing to expand your knowledge to make yourself the perfect fit for Dnata. Learning how to respond when given a performance review or negative feedback is essential. Skilled in Management, Microsoft Excel, Customer Service, Microsoft Word, and Sales. "I have recently implemented a schedule that allows for ride-sharing rewards which have cut down on our company's fuel expense by $9000 per month. This year I wrote a new procedure manual dedicated strictly to cost savings efforts. "I do consider myself to be a creative individual. )- Exhale. 1.Technical 2 technical 3 managerial 3 round of interview. to let us know you're having trouble. Maybe you gave them confidence in their strengths by encouraging them, or perhaps you offered some helpful hints. - What is the company's primary goal for this position in the next 12 months? ", "I fully understand why a complete background check is required in this field of work. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. "I completed my Engineering degree in 2011 from University of Florida. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I interviewed at Dnata (Manchester, England) in Oct 2022. I interviewed at Dnata in Feb 2023. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, Tell me about a time you deal with a difficult customer, How do describe your ability of initiative, What language do you speak except English, Tell me about a time you go above and beyond, Get started with your Free Employer Profile, Auxiliar De Rampa/Agente De Passageiros (1). Check out the company website, and any online reviews, to find a common theme that makes Dnata stand out from their competitors. Disculpa Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. 7 Dnata Passenger Service Agent interview questions and 2 interview reviews. ", "I try always to create 'what-ifs' because I know that plans change and fail. dnata Ratings 2.7 Average rating of 235 reviews on Indeed Headquarters dnata Switzerland AG Postfach CH-8058 Zurich-Airport, Employees 1,001 to 5,000 Revenue More than $10B (USD) Industry Transport and Freight Website dnata company website Popular jobs at dnata Salary Satisfaction 42% Of the employees are satisfied about their pay All of this makes you stand out from your competitors.". You have won multiple industry awards which tells me that you are an innovative and growth-minded organization. Vice President, Commercial & Business Development, Modern Slavery Act Transparency Statement. Generate a list of pending requests from DMIS to analyse advance work load profile. Assure the interviewer that you can handle these types of difficulties with professionalism and poise. . dnata Airport Operations Simple and easy to understand the process. ", "I am currently making $100,000 per year with two bonus opportunities. If you want to ace your upcoming interview, practice with our topical-based interview question sets. United Arab Emirates "The bulk of my industry related education has been on the job training. Be enthusiastic when you discuss your long-term career plans! To help you prepare for a Dnata job interview, here are 31 interview questions and answer examples. The hiring process at Dnata takes an average of 8 days when considering 7 user submitted interviews across all job titles. Assure the interviewer that you see long-term career potential with Dnata. - collgues de tout type comme par tout. ", "I would say that I have a demanding task or project, nearly every day. Discuss your preferences with the interviewer. ", "Without safety in the workplace, there would be complete chaos. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. 2 + years experience in a Customer Service role. I would always choose honesty over lying, any day.". Recruiter contacted me11 %. I was also processed for final interview. Discuss the importance of safety, and what it means to you. I have interviewed for years and been interviewed never felt like I was in school with quizzes that bare no relevance to the role. Fax:+971 4 3166144, dnata Cargo If I could take any related coursework, I would choose to learn more about transportation systems for public travel. The two sectors bring their challenges, so it is difficult to choose a preference. I believe it's easier to 'do' rather than 'tell.' To find out more about the cookies we use, see our Privacy Policy. Followed by 2 technical ,1 managerial round. Ethical dilemmas in the workplace will come up from time to time. How do you react? No matter which system you use I am sure that I can pick it up very quickly. You have likely gained many valuable skills in your career. Even if I had googled it or had a sticky note on my PC is this not allowed, I wasn't informed I was in a closed book test. I feel that this role with Dnata is a perfect next step in my career right now, but I also see room for future career growth here. the coworkers were cool and fun and the management was encouraging, supportive and DNATA care . I see that you have operations management positions open. Interviews at Dnata Experience Positive 73% Negative 14% Neutral 13% Getting an Interview Applied online 48% In Person 14% Recruiter 10% Difficulty 2.5 Average Hard Average Easy Interviews for Top Jobs at Dnata Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) See more interviews for top jobs Questions were about math, eye sight, english Grammer and passages but very tricky. Show the interviewer that you are a motivated individual by telling the interviewer about a specific time that you took the lead on a demanding project. Please help us protect Glassdoor by verifying that you're a Wir entschuldigen uns fr die Umstnde. Answer dates might appear two to three weeks before they were published. Check out the company website, and any online reviews, to find a common theme that makes Dnata stand out from their competitors. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. One shouldn't go without having a geographical knowledge, GDS Commands and codes of airline, city, currency, and countries locations. ", "I have a balance of experience between public and private transportation. The process took 1 week. Wenn This question challenges you to think about how you act as a leader in your daily life. Excellent time management skills combined with a superior knowledge of the customer service industry . 3 round of interview. Dubai I applied through college or university. Self-motivated individual and strongly believes in teamwork. Plan B is always ready to go.". Amongst other general interview questions, I was tested on what do acronyms stand for. Without a healthy work environment, morale will be low which creates an environment that fosters accidents and low productivity. The interview process at DNATA is long and strenuous as there are many preliminary rounds. ", "If you do not have any post-secondary experience to talk about, then you can certainly discuss any on-the-job training you've completed including workshops, courses, and certifications. You can't always predict what they may say, and you also can't always predict how you might feel in response. Get started with your Free Employer Profile, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. I do this to ensure that the more complicated parts of my projects are taken care of right away. Strong support professional with a Bachelor of Business Administration (B.B.A.) The test was good and easy for me as I am good at geographical knowledge but believe me it will be very difficult for a candidate to Crack it without having this knowledge. excuses voor het ongemak. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted. Rather, I make a simple plan of which tasks are a high priority and which tasks are a lower priority. Discuss any coursework that you would like to take and be sure to mention any continued education opportunities that you have recently taken if any. I applied online. This knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. I certainly enjoy the challenge!". Read more interview questions at dnata. "Even though it can be difficult to hear criticism, I always pause before I respond and take time to think about it first. Be the first to find this interview helpful, Its all about situation. If hired at Dnata you can be assured that I would exceed your safety expectations. Assure the interviewer that you are most willing to comply with any form of background check they require. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. ", "My current company does not utilize any team-based messaging applications, but I am familiar with the team and project-based management programs such as Trello and Wrike.". Als u dit bericht blijft zien, stuur dan een e-mail Answered April 24, 2018 Answer See 3 answers Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. It's always a great idea to have questions ready for the interviewer. Share with the interviewer which skills you value the most. There is a chance that much of the information you are going to access could be confidential and you may be assisting with the transport of dangerous goods. The ability to make . Amongst other general interview questions, I was tested on what do acronyms stand for. 1 Dnata Pax Service Agent interview questions and 1 interview reviews. "I have used a variety of team-based messaging applications. I have been in the industry 7+ years. - Is there any reason why you would not hire me? The recruitment coordinator immediately called for an initial interview after passing the paper screening. 1.Technical 2 technical 3 managerial 4 hr thats it , - quipe de rh sympa et l'coute, mais lent l'heure de traiter des documents en general. I took her out for lunch and talked to her a bit about the workplace culture and semantics surrounding the various departments. First you will have an assessment test which is basically you need tackle the time limit. scusiamo se questo pu causarti degli inconvenienti. The process took 1 week. Through Indeed22 %. Even if I had googled it or had a sticky note on my PC is this not allowed, I wasn't informed I was in a closed book test. "In additional to my regular responsibilities, my previous employer also asked me to be the head of our social committee. Getting passengers through check points and to terminals quickly and safely. In one instance, I had a new coworker who was having some troubles fitting in. Some roles require one or more of the . para nos informar sobre o problema. Think about what bothered you about this person and how you were affected by their behavior. Cambata Aviation Pvt Ltd. 2015 - 20169 . My boss did notice an improvement in my performance, so I formally suggested that the company pay for every employee to take one course per year. First, we get everyone off to a common start. With that said, I love to learn about new resources. Any current certificates and tickets are helpful to bring with you to the interview. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, All Qa realated question manual test cases, Its all about situation. and Terms of Service apply. Perhaps they have multiple departments or locations. ", "I greatly appreciate constructive feedback. Briefly share with the interviewer how you stay up to date on current events related to Dnata. dnata is one of the worlds largest air services providers. I interviewed at Dnata (Bangalore) in Jul 2022, Aptitude test in first round and face to face in second round interview was easy second round tjey will test our communication. I applied online. United Arab Emirates We should prepare about our self very well. United Arab Emirates, Corporate Communications Things have gone very well for me so far, and I am thankful for that. I am great with autonomy and working independently; however, I am also able to collaborate with my coworkers very well.". I believe there are always opportunities for leadership - you have to keep your eyes open! Free interview details posted anonymously by Dnata interview candidates. Be the first to find this interview helpful, All Qa realated question manual test cases, Its all about situation. I couldnt complete the last two. Were you asked to take on a particular task, project, or responsibility that gave you a strong sense of enjoyment? Our interview questions and answers do not represent any organization, school, or company on our site. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) . Interviewed through hireview app. When factoring in bonuses and additional . Adept in general accounting and finance transactions. verdade. The topics included energy efficiency and recycling.". Most frequently, I read Pavement Publications. I took many weekend workshops on various topics such as Excel, Communication in the Workplace, The Art of Negotiations, and some human resource related courses as well. When workloads increase, stress levels do too. No one quite knew where to start or who should start it, so I took the initiative to volunteer and led my co-workers. questo messaggio, invia un'email all'indirizzo Take a few minutes to bring your resume to life for the interviewer. Dubai If you continue to see this Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I couldnt complete the last two. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Be sure to complete your answer by telling the interview what the outcome was. Candidates applying for Customer Service Associate had the quickest hiring process (on average 1 day), whereas Line Maintenance Mechanic roles had the slowest hiring process (on average 240 days). Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. There were a few key takeaways from this experience. The test was good and easy for me as I am good at geographical knowledge but believe me it will be very difficult for a candidate to Crack it without having this knowledge. In that interview you will have a 60 multiple choice questions which is mainly about grammar then you will have 6 situational type questions then you will have to play 2 games, Interview first then multiple tests online based on numbers and shapes, games included English test was also included A last interview with hiring manager which led to an offer letter, Anonymous Interview Candidate in Bangalore, I applied through college or university. {%selectedMarker.name%} {%selectedMarker.primaryContact%} {%selectedMarker.streetAddress%} {%selectedMarker.addressLocality%} {%selectedMarker.addressRegion%} Australia Ground Handling and Cargo Careers Portal, Belgium Ground Handling and Cargo Careers Portal, Netherlands Ground Handling and Cargo Careers Portal, Pakistan Ground Handling and Cargo Careers Portal, Switzerland Ground Handling and Cargo Careers Portal, UK Ground Handling & Cargo Careers Portal, USA Ground Handling, Cargo, and Catering Careers, Modern Slavery Act Transparency Statement. I read through the job description for those and am interested in working my way into a role like that with Dnata one day. Please fill in the following fields with proper details. The process took 4 weeks. It shows that I can take the lead on a project without having my hand held.". We do this by creating interview questions that we think you might be asked. Airport Customer Service Interview. Ops round was very interesting with lot of questions about GDS, airline codes, capitals etc. The dnata way We strike a balance between doing things our way - leading to service consistency - and encouraging our people to use their initiative to find new and imaginative ways to solve our customers' challenges. One shouldn't go without having a geographical knowledge, GDS Commands and codes of airline, city, currency, and countries locations. "I am currently earning a base salary of $78,000 plus a car allowance of $900/month and health benefits. Once you have highlighted the bulk of your experience, you can discuss some of your favorite projects or areas of interest. Simple and easy to understand the process. It's fast and makes every day different. You will be given certain situation and how will you over come and the outcome, An example of a difficult situation you fixed, Get started with your Free Employer Profile, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. A waste of my time! We seek the highest quality of customer service for you, at every stage of the dnata experience, regardless of your goal, destination, or needs. Lamentamos pelo inconveniente. I admire the creativity and unconventional thinking in business and arts.". {%selectedMarker.postalCode%}, Tel:{%selectedMarker.telephone%} Talk about your education experience and be sure to highlight any areas of excellence. Employee referral22 %. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. The timely and efficient service provided should be in accordance to the agreed Standard Operating Procedures as well as safety and security standards set by International Civil Aviation Organisation (ICAO) and Local Airport Authorities. However we know that its what we do afterwards that makes all the difference to them achieving their full potential. Perhaps you earned individual awards, accolades, or scholarships. The interviewer wants to know that you can handle the workload required of you in this position and that you will not become overwhelmed if/when workloads unexpectedly increase. I was asked what does JSON stand for and got the first two letters (what is this school)? Shared on 18 May 2022 - passenger service agent - Melbourne VIC. "I understand that your work environment is very collaborative. I am not the type of personality to be pushed around on the job. We completed the project three days ahead of schedule. Shared on 21 May 2019 - Customer Service Officer - Melbourne VIC. Onboarding new employees is an expensive and time-consuming endeavor for any employer. I would have participated more in external company events. - Is there anything from my background and experience that I can clarify for you? Onze The main issue is that despite being a company that works almost exclusively in aviation no flight benefits are offered. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. This way, nothing comes back to bite me later on, as the deadline approaches.". This employer has claimed their Employer Profile and is engaged in the Glassdoor community. para informarnos de que tienes problemas. In my current position, I have had zero accidents in 3 years. We will get enough time to answer the question and no need to be hurry. Are you able to be productive in any environment? "I have never been told to lie to a fellow employee or supervisor on the job. Day went from 9am till 3pm, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. This interview question allows you to demonstrate your ability to be a self-starter. Interviews at Dnata Experience Positive 50% Neutral 50% Getting an Interview Applied online 67% Campus Recruiting 33% Difficulty 2.0 Average Hard Average Easy Interviews for Top Jobs at Dnata Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) See more interviews for top jobs Free interview details posted anonymously by Dnata interview candidates. Talk to the interviewer about a time when you have been able to stretch company resources. Are there any particular courses you recommend that I take?". Written and technical interview conducted. Questions were about math, eye sight, english Grammer and passages but very tricky. Sorry I couldn't remember the acronym for one! I have three years' experience in public transport and four years' experience in private transportation. This question can be a tough one because everyone wants to be liked and considered personable. ", "I demonstrate leadership ability on a daily basis by effectively managing my projects and clients independently. With that said, I also bring public sector experience from earlier in my career. ein Mensch und keine Maschine sind. "I naturally take on a leader and mentor-ship type of role with my co-workers. Upvote 14. Dnata interview details: 86 interview questions and 64 interview reviews posted anonymously by Dnata interview candidates. I interviewed at Dnata (Bangalore) in Jul 2022, Aptitude test in first round and face to face in second round interview was easy second round tjey will test our communication. I refused to lie, and we stayed late. I feel like, in most instances, the underachievers will weed themselves out over time, and it's rarely worth making a fuss over. ", "I have been meticulous when paving my career path. My biggest take away from my post-secondary experience is my knowledge of public infrastructure as well as the project management skills that I acquired. Are you the individual who prefers to know what the routine will be, or do you thrive on the challenge and excitement of unpredictability? Vocational or Diploma (12+2 or equivalent) desirable but not required. If so - be sure to mention those achievements as well! Followed by 2 technical ,1 managerial round. Interviews at Dnata Experience Positive 72% Negative 14% Neutral 14% Getting an Interview Applied online 48% In Person 14% Recruiter 10% Difficulty 2.4 Average Hard Average Easy Interviews for Top Jobs at Dnata Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) See more interviews for top jobs Other times, we will mindfully move a job for last because we feel that it makes the most sense. Through this system, I can focus on my tasks individually, rather than stress out by the multitude of tasks ahead of me. Candidates interviewing for Test Manager and Revenue Accountant rated their interviews as the hardest, whereas interviews for Travel Consultant and Baggage Handler roles were rated as the easiest. Free interview details posted anonymously by Dnata interview candidates. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The interviewer wants to know that you have taken note of the workplace culture at Dnata and how they stand out from their competitors. Dubai Interviews for Top Jobs at Dnata. Hours:{%selectedMarker.openingHours%}. This allows us to improve and customize your browsing experience. We have many competitors in this industry. I would much rather be a dynamic leader. We are sorry for the inconvenience. malheureusement, ambiance toxique en general, focus: l'argent, I applied through other source. Talk to the interviewer about this specific task and what it meant to you. Common stages of the interview process at Dnata according to 7 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I say this because I like to spend my time selling and hitting targets so anything to do with documentation during business hours - I feel takes away from my business development tasks. Close your answer by asking the interviewer if they would like to see you take a particular course. Help the interviewer to see that you would fit well with the characters present at Dnata.Give the interviewer an example of a time when you have worked with a range of personalities.

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